Kylee Noelle Love
Richland
Summary
Goal-oriented, trustworthy, and effectual professional with experience as a Client Success Manager. Adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Looking to bring established communication, analytical and presentation skills to an employer by taking on a challenging new role.
Overview
6
6
years of professional experience
Work History
SMB Client Success Manager
Awardco
11.2022 - Current
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined communication between clients and internal teams for smoother project execution.
Communications Team Member
ASEA
02.2022 - 11.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Associate Support Representative
ASEA
07.2021 - 02.2022
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
MTC Teacher
Provo MTC
07.2020 - 07.2021
- Attended training meetings directed by the supervisor in order to learn new teaching skills and adjust present teaching techniques to better meet the needs of the missionaries
- Attended training meetings directed by the supervisor in order to learn new teaching skills and adjust present teaching techniques to better meet the needs of the missionaries
- Met with missionaries one-on-one in order to discuss their physical, mental, emotional, and spiritual needs, directed them to appropriate resources
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Office Specialist
BYU Air Force ROTC
08.2019 - 07.2020
- Assisted cadets by issuing uniforms, checking out supplies needed for training, changing out ranks, and filing their individual documents
- Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
- Streamlined onboarding process for new cadets, coordinating orientation sessions and compiling necessary documentation packages.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
EFY Counselor
EFY
05.2019 - 08.2019
- Participated in weekly meetings with coordinators, and training meetings with building counselors in order to improve the learning and experience of the youth
- Assigned to a specific group of youth between the ages of 13-18 while meeting their temporal, physical, and spiritual needs 24/7
- Strictly adhered to a schedule presented by the EFY Administration Staff
Sales Associate
BYU Store
04.2018 - 05.2019
- Answering the main phone line and handling customer questions and directing them to the best source for answers to assist them with their needs
- Handling customer complaints and helping them find a solution that pleases both the business and the customer.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Bachelor's Degree - Psychology, Family Life.
Brigham Young University
Provo, UT04.2022
High School Diploma - Health Science
Westlake High School
Saratoga Springs, UT05.2016
Skills
- Revenue Generation
- Quality Control Standards
- Client Education
- Sales Expertise
- Project Management
- Customer Service and Assistance
- Account Management
- Customer Retention
- Salesforce CRM Experience
- Client Relationship Management
Languages
Norwegian
Native or Bilingual
Timeline
SMB Client Success Manager
Awardco
11.2022 - Current
Communications Team Member
ASEA
02.2022 - 11.2022
Associate Support Representative
ASEA
07.2021 - 02.2022
MTC Teacher
Provo MTC
07.2020 - 07.2021
Office Specialist
BYU Air Force ROTC
08.2019 - 07.2020
EFY Counselor
EFY
05.2019 - 08.2019
Sales Associate
BYU Store
04.2018 - 05.2019
Bachelor's Degree - Psychology, Family Life.
Brigham Young University
High School Diploma - Health Science
Westlake High School
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