Summary
Overview
Work History
Education
Skills
Attention To Detail
Organization
Communication Skills
References
Affiliations
Timeline
Generic
Kylee Sabine Sarmago

Kylee Sabine Sarmago

Little Rock,AR

Summary

Motivated and customer-focused professional with a background in Hospitality Management and Assistant Restaurant Management, seeking a challenging career as an Assistant Manager. With a strong commitment to safety, exceptional interpersonal skills, and a passion for delivering exceptional customer service, Visionary Assistant Events Manager with more than five years of success in planning and executing memorable catering events. Adept in managing multiple projects while maintaining high client satisfaction from start to finish. Quick to build rapport with clients and accomplished in bringing established vision into reality.

Overview

10
10
years of professional experience

Work History

Assistant Events Manager

Arthur's Prime Steakhouse
Little Rock, AR
11.2021 - Current
  • Developed event strategies to ensure objectives were met.
  • Coordinated with vendors for the provision of services such as catering, accommodation, transport and entertainment.
  • Created detailed timelines to ensure all tasks were completed on time.
  • Researched trends in the industry to identify new opportunities for growth.
  • Supervised staff members involved in planning or executing an event.
  • Analyzed feedback from participants to inform future decision making.
  • Reserved space, equipment and personnel needed to facilitate events.

Food and Beverage Associate

Omni La Mansion del Rio
San Antonio, TX
09.2018 - 09.2021
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Ensured that all food items were properly labeled and stored according to safety regulations.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Communicated effectively with kitchen staff regarding customer orders.
  • Maintained a positive attitude towards coworkers and customers at all times.

Brand Ambassador

04.2014 - 06.2018
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Organized promotional events to introduce new products and services to the public.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Gathered customer feedback for product development purposes.
  • Created content such as videos, blogs, and articles highlighting the company's offerings.
  • Communicated regularly with team members regarding progress updates on projects.

Education

Bachelor of Science in Hospitality Management -

University of San Jose-Recoletos
Cebu City, Philippines
03-2018

Skills

  • Strong leadership and team-building skills
  • Excellent communication and interpersonal abilities
  • Proficient in budgeting and financial management
  • Strategic planning and problem-solving
  • Exceptional customer service skills
  • Knowledge of food safety and sanitation regulations
  • Ability to multitask and prioritize in a fast-paced environment
  • Transportation and logistics coordination
  • Team leadership and supervision
  • Catering Coordination
  • Guest Relations

Attention To Detail

Working at the service industry requires this skill in order to have the best customer service and this is a skill that I have developed and value the most.

Organization

Receiving a promotion as restaurant manager has proven that my organizational and multi-tasking skills are enhanced, I am very conscious on time and punctuality.

Communication Skills

Handling customer complaints and managing the service team harnessed my skills in communication that enables me to deal with crisis management.

References

  • Ms. Jennifer Lemus, Omni La Mansion del Rio, Human Resource Manager, +1 210 518 1025
  • Ms. Sue Winchester, Best Western Grand Canyon, Human Resource Manager, +1 928 638 2681

Affiliations

  • Fashion Modeling
  • Botanical Enthusiast
  • Flower Design and Decoration

Timeline

Assistant Events Manager

Arthur's Prime Steakhouse
11.2021 - Current

Food and Beverage Associate

Omni La Mansion del Rio
09.2018 - 09.2021

Brand Ambassador

04.2014 - 06.2018

Bachelor of Science in Hospitality Management -

University of San Jose-Recoletos

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Kylee Sabine Sarmago