Kyleesha Bertha
Las Vegas
Summary
Knowledge of collaborative teamwork and adaptability in dynamic environments. Skilled in team leadership and decision-making, With a professional with a proven track record at Cox Automotive, I excel in providing remote technical support via email, phone, or chat.
Experienced with managing and resolving technical support issues. I use my strong communication and analytical skills to diagnose and resolve technical issues efficiently with the knowledge of software and hardware systems to ensure smooth operations.
Overview
8
8
years of professional experience
Work History
Technical Support ||
Cox Automotive
03.2021 - Current
- Coordinated help desk and technical support services.
- Increased overall efficiency by providing timely technical support and troubleshooting assistance to clients.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Enhanced customer satisfaction by providing accurate technical support for their websites and other products.
- Performed technical support and troubleshooting services to optimize system performance.
Customer Services Solutions Manager
Asurion
03.2017 - 03.2021
- Managed a high-performing team of customer service representatives, fostering a positive work environment.
- Streamlined customer support processes for increased efficiency and improved response times.
- Maintained updated knowledge of industry trends and best practices in order to provide informed recommendations for continuous improvement
- Oversaw the implementation of CRM software, enhancing data management capabilities and improving client relationships.
- Created detailed reports on team performance metrics, identifying areas of strength as well as opportunities for growth.
Education
High School Diploma -
Central City Value Charter High School
Los Angeles, CA06-2012
Skills
- On-site technical support
- Remote technical support
- Wireless networking support
- Team leadership
- Time management
- Decision-making
- Remote Access technologies
- SQL server agent
Timeline
Technical Support ||
Cox Automotive
03.2021 - Current
Customer Services Solutions Manager
Asurion
03.2017 - 03.2021
High School Diploma -
Central City Value Charter High School
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