Kyle Batac
Winter Garden,FL
Summary
Qualified IT Network/Systems Administrator with strong background in Network and System administration, ensuring smooth operation of IT solutions and network infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.
Overview
14
14
years of professional experience
Work History
IT Network/System Administrator
Lek Technology Consultants, LLC
09.2019 - Current
- Manage client's network systems such as Firewalls, Network Switches, Wireless Access Points, Cloud Controllers (Wi-Fi), Servers, Antivirus and Cloud Based Services.
- Configure firewalls and network security (WAN, LAN, VLAN, VPN, SSL-VPN, DMZ, Wi-Fi and RDP). Ensure client's security by using updated data encryption, packet capture/monitoring and next-generation firewall(NGFW) technology with advanced threat detection.
- Configure and manage servers and virtual servers. (Windows 2019, 2022, HyperV, VMware, Active Directory, DHCP, DNS and BDR).
- Install and setup equipments on sites (Servers, Workstations, UPS, VoIP Phones, Conference Room Audio and Video, Cat5e/Cat6 cables, Firewalls, Switches, Access Points, NAS and SANs)
- Deploy-maintain-support workstations(Windows 10/11) and phones(VoIP). Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Built and Rebuilt client's network infrastructure from ground up.
- Diagnosed and executed resolutions for network and server issues.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Project Management. Manage projects with engineers. Manage and train technicians to get up to speed with our SOP's, ticket management and support calls procedures.
- Handled ordering and purchasing of client equipments.
- Handled scheduling of on-site technicians and engineers.
- Manage client's emails and security (Microsoft O365, Sharepoint, Entra Active Directory, Threat Protection, Anti-spam, anti-malware and Google Workspace, MFA and 2FA)
- Data backup (Cloud and Local).
- On-call after hours support.
- Certifications: CompTIA A+, Network+, Server+, currently under SonicWALL training (SonicWALL NSM, SonicOS7 and Security.)
Gaming IT Solutions
Self-employed
07.2016 - 04.2019
- Provided IT solutions for small local streamers and gamers by building and installing custom PC's, planning and configuring Wi-Fi connections, firewalls and switches, VPN, antivirus, consultations on internet speeds and providers.
- Managed clients remotely using Teamviewer or over-the-phone troubleshooting, configured local and cloud back-ups (Usually streamers) and setup OBS and Screencapture.
- Supported client's PC and network equipments remotely and was able to walk them through troubleshooting process.
- Have proven to resolve technical issues fast and efficient.
- Installed Cat5e/Cat6 on site.
- Wireless (Wi-Fi) survey and mapping.
- Provided clients with IT information and equipment they need to maintain a secure network.
Computer Repair Technician
Self-Employed
04.2011 - 07.2013
- Disassembled computers to perform diagnostics and check for repair needs.
- Built custom PC's
- Installed PC's for Internet Cafes
Education
Associate of Science - Information Technology
Colegie De San Juan De Letran
Bataan, PhilippinesSoftware Development
Southern New Hampshire University
Manchester, NH11-2024
Computer Science
Brigham Young University-Hawaii
La'ie, HI10-2019
Skills
- Network Security (Firewall, Smart Switches, Wireless)
- Network Configurations (WAN, LAN, Wi-Fi, VLAN, VPN, SSL-VPN, DMZ and Next-Gen Firewall technology with advanced threat detection)
- Network Administration (Cloud Controllers, Servers, Firewalls, SAN, NAS)
- Wireless Security
- Data Encryption and Back Up Management
- Windows Servers 2019, 2022 (Active Directory, DNS/DHCP, HyperV 2019/2022)
- IT Services Management
- Windows 10/11 support
- Microsoft O365 (Email Security, Entra AD, Email Migration)
- SonicWALL and PFSense
- Project Management
- Customer Support (Remote Tech Support and Ticketing)
- On-Call support
- ConnectWise Manage
- ConnectWise Automate
- Connectwise Project
Timeline
IT Network/System Administrator
Lek Technology Consultants, LLC
09.2019 - Current
Gaming IT Solutions
Self-employed
07.2016 - 04.2019
Computer Repair Technician
Self-Employed
04.2011 - 07.2013
Associate of Science - Information Technology
Colegie De San Juan De Letran
Software Development
Southern New Hampshire University
Computer Science
Brigham Young University-Hawaii
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