Kyle H. Smith
Greenville,NC
Summary
Versatile Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing strategic plans to meet operational goals. Proven leader with significant background in Client Relationship Management, Recruiting and Placements, and Hospitality Leadership.
Overview
11
11
years of professional experience
Work History
Director
Gale Healthcare Solutions, Acute Services
07.2022 - 09.2023
- Lead and manage team of Client Relationship Managers, National Healthcare Recruiters, and Operational Support Specialists
- Formed strategic partnerships and connected with potential clients to drive business development
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Successfully restructured Acute Services division to align with company services and objectives
- Established departmental performance goals and provided feedback for underperforming areas
- Work directly with CTO to upgrade and redesign ATS and credential monitoring systems
- Consult with new and existing clients on best practices, partnership success, and areas of improvement both in person and virtually
- Proactively cultivate new client relationships with hospital and health system executives both in person and virtually
- Collaborate with internal division directors and managers to ensure cross-departmental functionality
- Increased overall divisional revenue by $2 million+ year over year (2021 to 2022)
- Responsible for managing divisional budget and profit and loss (P&L)
Client Relations Manager
Gale Healthcare Solutions
11.2021 - 07.2022
- Partnered with Per Diem and Travel departments and confirmed fulfillment of client needs
- Assessed client needs and developed plans to adequately address current and future objectives
- Conducted interviews with hired Gale CNA's, LPN's, and RN's for various roles nationwide
- Built and nurtured long-lasting relationships with candidates, ensuring motivation, contract extensions, and permanent employment
- Achieved main targets and KPI's set by Executive Leadership
- Developed profitable bill rate structures for new clients and managed contracting process
- Successfully developed book of business generating $10 million+ in revenue in 2022
National Healthcare Recruiter
Gale Healthcare Solutions
06.2021 - 11.2021
- Scheduled interviews with other healthcare professionals
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Worked with healthcare employees to determine specific job qualifications
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
- Utilized social media sites to recruit new employees
- Managed new hire onboarding and orientation
- Strategically placed new hires in Per Diem assignments to drive divisional revenue and growth
- Achieved 111 total hires from June 2021 to November 2021
General Manager
Hampton Inn By Hilton
09.2019 - 06.2021
- Managed all aspects of 89-room hotel, overseeing 28 employees and 3 department heads
- Implemented departmental training, employee recognition, and incentive programs to improve employee retention
- Developed and implemented strategies to increase sales and profitability
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Managed budget implementations, employee evaluations, and contract details
- Implemented operational strategies and effectively built customer and employee loyalty
- Oversaw daily accounts receivables and payables
- Developed and maintained relationships with customers and suppliers through account development
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Revenue growth of 33% year over year
- Achieved top 15% guest satisfaction score within Hampton brand (1,300+ hotels)
Education
Bachelor of Science - Hospitality Leadership, Lodging and Food & Beverage
05.2016
- Research Project: Retaining Management Talent, Journal of Hospitality and Tourism Management Case Study - Published Volume 6
- Continuing education in international tourism
Skills
- Organizational Development
- Operational Leadership
- People Management
- Recruiting and Hiring
- Business Growth Initiatives
- Client Relationship Management
- Account Management
- Contract Negotiation
- Strategic Vision
- Business Management and Development
- Process Improvement
- Operational Excellence
Additional Information
- Recognized and published by the Journal of Hospitality & Tourism for case study and research in 2017
- Hilton Garden Inn Raleigh-Cary – Ranked in the top 10% within the brand in 2017
- Participated in the Interim General Manager task force program with Parks Hospitality in 2018
- Received the Hilton Award of Excellence for Hampton Inn by Hilton Benson in 2019
Timeline
Director - Gale Healthcare Solutions, Acute Services
07.2022 - 09.2023
Client Relations Manager - Gale Healthcare Solutions
11.2021 - 07.2022
National Healthcare Recruiter - Gale Healthcare Solutions
06.2021 - 11.2021
General Manager - Hampton Inn By Hilton
09.2019 - 06.2021
East Carolina University - Bachelor of Science, Hospitality Leadership, Lodging and Food & Beverage
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