Kylei Edwards
Online Fraud Detection Specialist
Fincastle,VA
Summary
I significantly mitigated financial risks at Wells Fargo by identifying suspicious transactions and enhancing staff training on financial crime risks. My adaptability and effective communication fostered team consistency and improved customer satisfaction, showcasing my ability to lead and innovate in challenging environments.
Overview
9
9
years of professional experience
Work History
Senior Fraud Investigator
Wells Fargo
11.2022 - Current
- Reviewed transactions and receipts to identify any suspicious activity.
- Boosted internal awareness about financial crime risks through staff training sessions and educational materials distribution.
- Analyzed large datasets for patterns indicating potential fraudulent activities, mitigating financial risks for the organization.
- Improved customer satisfaction through timely communication and resolution of fraud-related concerns.
- Stayed up-to-date with emerging trends in financial crimes by attending professional development courses and workshops regularly.
- Trained new team members in proper use of fraud detection systems, ensuring consistent performance across the team.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reduced company losses by promptly identifying and investigating suspicious transactions.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Instructional Aide
Lord Botetourt High School
08.2021 - 05.2022
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained accurate records of student performance data, aiding teachers in making informed instructional decisions.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Mentored and tutored individual students needing additional help.
Premier Phone Banker
Wells Fargo
07.2018 - 04.2020
- Ensured strict adherence to compliance standards while handling sensitive client information securely and confidentially.
- Streamlined phone banking workflows, improving overall efficiency and minimizing call wait times.
- Received numerous accolades from supervisors for consistent high-quality performance, dedication to client satisfaction, and commitment to professional growth.
- Continuously improved personal performance through ongoing training initiatives, staying ahead of industry developments and enhancing skills sets in line with company expectations.
- Managed high-value client portfolios, ensuring optimal account performance and retention.
- Efficiently managed fluctuating call volumes during peak times, ensuring that all clients received prompt attention and resolution to their queries.
- Verified customer identity and reviewed documentation for accuracy.
- Provided customers with additional information regarding account services.
Cashier
Chick Fill A
08.2016 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Associate of Science - Business Management
Virginia Western Community College
Roanoke, VA05-2026
High School Diploma -
Lord Botetourt High School
Daleville, VA05-2018
Skills
- Background checks
- Effective communication
- Verbal and written communication
- Transaction monitoring
- Data analysis
- Procedure review
- Decision-making
- Fraud prevention
- Adaptability and flexibility
- Task prioritization
- Organizational skills
- Critical thinking
- Problem-solving abilities
- Multitasking Abilities
- Attention to detail
Timeline
Senior Fraud Investigator
Wells Fargo
11.2022 - Current
Instructional Aide
Lord Botetourt High School
08.2021 - 05.2022
Premier Phone Banker
Wells Fargo
07.2018 - 04.2020
Cashier
Chick Fill A
08.2016 - 03.2018
Associate of Science - Business Management
Virginia Western Community College
High School Diploma -
Lord Botetourt High School
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