Summary
Overview
Work History
Education
Skills
Timeline
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Kyleigh Bowers

Midway City,OK

Summary

Proven professional with extensive experience in customer service and office administration, notably at Riggs Abney. Excels in maintaining high levels of client satisfaction and streamlining operations for efficiency. Skilled in Microsoft Office and possesses a service-oriented mindset, enhancing team productivity and client relations. Demonstrates strong organizational and communication abilities, contributing to a positive and efficient work environment. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

11
11
years of professional experience

Work History

Receptionist

Riggs Abney
09.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
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  • a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Puppy Paws
11.2021 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Organized, maintained and updated information in computer databases.

Substitute Teacher, K-5

Jones Public Schools
09.2018 - 11.2021
  • Structured environment conducive to learning.
  • Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed lesson plans designed by absent teachers.

House Painter

Action Home Improvements
06.2016 - 08.2021
  • Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
  • Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure smooth and even final result.
  • Completed interior and exterior painting for variety of residential and commercial clients.
  • Used brushes, spray guns and paint rollers to paint surfaces.
  • Improved overall project efficiency by ensuring proper surface preparation and timely application of paint.
  • Followed safety protocols and used protective equipment during painting projects to minimize risk.
  • Maintained clean job sites by promptly disposing of debris, unused materials, and cleaning tools after each task''s completion.
  • Safeguarded clients'' property by diligently protecting surfaces and fixtures from damage during painting process.
  • Enhanced client satisfaction with meticulous attention to detail and consistent color matching.
  • Established trust with clients through transparent communication about progress, potential issues, and solutions throughout the project duration.
  • Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.

Lifeguard

Frontier City Theme Park
06.2013 - 10.2013
  • Provided friendly customer service to guests and addressed concerns.

a clean and safe facility, performing necessary cleaning tasks on a daily basis.

  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Educated patrons on safety protocols and enforced safety rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

Associate of Science - Radiologic Technology

Rose State College
Oklahoma City, OK

Associate of Science - Radiologic Technology

Oklahoma State University - Oklahoma City
Oklahoma City, OK

Jones High School
Jones, OK
05.2015

Skills

  • Organization skillsTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingOffice AdministrationMail handlingMulti-line telephone operationTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingOffice AdministrationMail handlingMulti-line telephone operationProfessional DemeanorTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingOffice AdministrationMail handlingMulti-line telephone operationProfessional DemeanorService-oriented mindsetTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingOffice AdministrationMail handlingMulti-line telephone operationProfessional DemeanorService-oriented mindsetMeeting PreparationAttention to DetailPunctual and ReliableTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingOffice AdministrationMail handlingMulti-line telephone operationProfessional DemeanorService-oriented mindsetMeeting PreparationAttention to DetailPunctual and ReliableMicrosoft OfficeTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingOffice AdministrationMail handlingMulti-line telephone operationProfessional DemeanorService-oriented mindsetMeeting PreparationAttention to DetailPunctual and ReliableMicrosoft OfficePayment ProcessingTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingOffice AdministrationMail handlingMulti-line telephone operationProfessional DemeanorService-oriented mindsetMeeting PreparationAttention to DetailPunctual and ReliableMicrosoft OfficePayment ProcessingVisitor and Customer RelationsTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/Client relationsSchedulingData inputtingOffice AdministrationMail handlingMulti-line telephone operationProfessional DemeanorService-oriented mindsetMeeting PreparationAttention to DetailPunctual and ReliableMicrosoft OfficePayment ProcessingVisitor and Customer RelationsDocumentationTime ManagementTelephone skillsData EntryVerbal and written communicationCustomer/ClienthandlingMulti-linTime
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Data inputting
  • Office Administration
  • Mail handling
  • Multi-line telephone operation
  • Professional Demeanor
  • Service-oriented mindset
  • Meeting Preparation
  • Attention to Detail
  • Punctual and Reliable
  • Microsoft Office
  • Payment Processing
  • Visitor and Customer Relations
  • Documentation
  • Multi-Line Phone Systems
  • Word Processing

Timeline

Receptionist

Riggs Abney
09.2022 - Current

Receptionist

Puppy Paws
11.2021 - 07.2022

Substitute Teacher, K-5

Jones Public Schools
09.2018 - 11.2021

House Painter

Action Home Improvements
06.2016 - 08.2021

Lifeguard

Frontier City Theme Park
06.2013 - 10.2013

Associate of Science - Radiologic Technology

Rose State College

Associate of Science - Radiologic Technology

Oklahoma State University - Oklahoma City

Jones High School
Kyleigh Bowers