Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyleigh Carroll

College Station

Summary

People-oriented and successful at executing new initiatives. Committed to creating a workplace culture consistent with the organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Pet Smart Corporate Office
06.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.

Retail Sales Associate

Hobby Lobby
06.2022 - 05.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Used product knowledge to suggest items to match client needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Stocked and cleaned shelves while maintaining neat and orderly store.

Sandwich Artist/Shift Leader

Subway
02.2021 - 06.2022
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Completed opening and closing duties to facilitate business operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Reinforced rules to promote superior employee performance.
  • Established team goals, reviewed employee work and mentored team members to improve performance.

Licensed Professional Therapist Office Assistant

Heather Hooker
02.2020 - 02.2021
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
  • Protected confidential documents to prevent unauthorized access.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Resolved office equipment issues and scheduled service for advanced problems.
  • Conducted office inventory checks and requested restock of supplies.
  • Supported bookkeeping through financial transaction documentation, expense reporting and budget monitoring.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.

Education

Some College (No Degree) -

Texas A&M University
College Station, TX

High School Diploma -

Hardin Jefferson High School
Sour Lake, TX
05.2022

Skills

  • Conflict Resolution
  • Assigning Work
  • Training Assistance
  • Shift Paperwork Completion
  • Verbal and Written Communication
  • Team Collaboration and Leadership
  • Policy and Procedure Enforcement
  • Staff Supervision
  • Role Modeling
  • Flexible Schedule
  • Positive Attitude
  • Problem-Solving
  • Customer Service Management
  • Inventory Counts
  • Cash Sales Counts
  • Professional Appearance
  • Sales Reporting
  • POS System Operation
  • Operations Support
  • Quality Inspections
  • Large Bill Drops
  • Team Supervision
  • Experience in Leadership
  • Quantitative Skills
  • Planning & Organizing
  • Team Management
  • Cleaning and Sanitizing
  • Refunds and Exchanges
  • Staff Training
  • Microsoft Windows
  • Microsoft Excel

Certification

  • Food Managers License - 2022
  • Food Handlers License - 2021
  • CPR Certified

Timeline

Cashier

Pet Smart Corporate Office
06.2023 - Current

Retail Sales Associate

Hobby Lobby
06.2022 - 05.2023

Sandwich Artist/Shift Leader

Subway
02.2021 - 06.2022

Licensed Professional Therapist Office Assistant

Heather Hooker
02.2020 - 02.2021

Some College (No Degree) -

Texas A&M University

High School Diploma -

Hardin Jefferson High School

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Kyleigh Carroll