Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyleigh Clark

Houston,Texas

Summary

Efficient advisor and advocate with four years of experience in financial and business leadership. Exceptional at relationship-building, agenda management and high-level decision making. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.

Overview

9
9
years of professional experience

Work History

Medicare Customer Service Representative

Assurance IQ
Houston , TX
08.2023 - Current
  • Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
  • Processed enrollments for new Medicare members according to established procedures and guidelines.
  • Assisted customers in understanding their rights under applicable laws.
  • Participated in team meetings to discuss best practices for responding to customer inquiries.
  • Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained accurate records of customer interactions and transactions.
  • Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
  • Identified potential fraud cases involving Medicare beneficiaries.

Team Lead Consultant

Symmetry financial Group
Houston, TX
06.2019 - 08.2023
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Implemented strategies to take advantage of new opportunities.
  • Organized client meetings to provide project updates.
  • Responded to customer inquiries and problems to promote great service.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Researched insurance plans to find good options for clients' needs.

Mechanic

Sienna Auto
Missouri City, TX
08.2018 - 12.2019
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Monitored shop equipment to maintain safe working condition.
  • Assessed vehicles or machinery to accurately diagnose and repair issues.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
  • Leveraged diagnostic tools and equipment to identify vehicle issues.
  • Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
  • Completed required paperwork and delivered to customer.
  • Conducted test drives before and after repair services.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.

Home Healthcare Aide

Health Promotion Board
Wichita Falls, TX
08.2015 - 08.2018
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Followed care plan and directions to administer medications.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted patients with personal care to alleviate burden on family members.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Managed patient transportation and appointment scheduling.

Education

Some College (No Degree) -

Midwestern State University
Wichita Falls, TX

Skills

  • Problem resolution
  • Team building
  • Critical thinking
  • Planning & organizing
  • Team management
  • Relationship building

Timeline

Medicare Customer Service Representative

Assurance IQ
08.2023 - Current

Team Lead Consultant

Symmetry financial Group
06.2019 - 08.2023

Mechanic

Sienna Auto
08.2018 - 12.2019

Home Healthcare Aide

Health Promotion Board
08.2015 - 08.2018

Some College (No Degree) -

Midwestern State University

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Kyleigh Clark