Ky’Leigh Cofield

• Pro Customer Relationship Management
• Contractor & Commercial Sales
• Project Estimating & Quotes
• Special Orders & Bulk Purchasing
• Product Knowledge (Lumber, Millwork, Flooring, Appliances, Building Materials)
• CRM & Order Management Systems
• Inventory Coordination & Logistics
• Problem Resolution & Follow-Up
• Sales Goal Achievement
• Team Collaboration
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• Built and maintained long-term relationships with Pro customers, increasing repeat business and account retention
• Assisted contractors and builders with product selection, project planning, and material take-offs
• Generated accurate quotes and estimates for large-scale and custom orders
• Managed special orders, bulk purchases, and delivery coordination to meet tight project deadlines
• Met or exceeded monthly and quarterly sales goals through proactive outreach and follow-up
• Resolved order discrepancies, delivery issues, and customer concerns efficiently
• Maintained strong product knowledge and stayed current on promotions, pricing programs, and Pro benefits
• Utilized Lowe’s systems to track sales activity, customer accounts, and order status
• Collaborated with vendors, installers, and store leadership to ensure project success

Customer-focused Lowe’s Paint Pro Specialist with experience supporting contractors, property managers, and DIY customers in paint selection, color matching, and bulk purchasing. Skilled in project planning, product recommendations, order management, and relationship building to drive repeat Pro business and exceed sales goals.

• Served as primary point of contact for Pro paint customers, including contractors and property managers
• Advised customers on paint types, finishes, coatings, and application methods based on project needs
• Operated paint mixing and color-matching systems to ensure accurate and consistent results
• Created quotes and estimates for large-scale and recurring paint projects
• Managed bulk orders, special orders, and coordinated deliveries to meet project timelines
• Built long-term Pro customer relationships, increasing repeat paint sales
• Met or exceeded individual and department sales goals through proactive outreach and follow-up
• Resolved customer concerns related to color accuracy, product selection, and order fulfillment
• Maintained clean, organized, and fully stocked paint department displays
• Followed safety procedures for chemical handling, equipment use, and spill prevention
• Trained or assisted associates in paint products, tinting processes, and Pro service standards

Customer-focused retail professional with experience supporting Lowe’s Pro customers, contractors, and business accounts. Skilled in order management, relationship building, and delivering efficient service to high-volume Pro clients. Strong knowledge of store systems, inventory coordination, and cross-department collaboration to meet project deadlines

• Delivered personalized service to Pro customers, contractors, and business clients, ensuring accurate and timely fulfillment of large-volume and special orders
• Assisted with Pro Desk operations, including quotes, invoices, returns, and account lookups
• Coordinated with departments (Lumber, Paint, Millwork, Flooring, Appliances) to ensure product availability and on-time delivery
• Managed phone and in-person orders, resolving issues quickly to maintain long-term Pro relationships
• Processed transactions using Lowe’s POS systems, CRM tools, and order management software
• Supported bulk purchases, job-site deliveries, and will-call orders
• Maintained a clean, organized Pro area and ensured compliance with company policies
• Consistently met or exceeded customer satisfaction and service metrics

Skills

• Pro Customer Service & Relationship Management
• Order Management & Invoicing
• POS & Retail Systems
• Contract Pricing & Quotes
• Inventory Coordination
• Problem Resolution
• Multitasking in Fast-Paced Environments
• Team Collaboration & Communicatio

Motivated and customer-focused Inside Lawn & Garden Associate with experience assisting customers in selecting lawn care, gardening, and seasonal products. Knowledgeable in fertilizers, seeds, pest control, soil, and outdoor power equipment accessories. Strong ability to provide product recommendations, maintain merchandising standards, and support inventory management while delivering excellent customer service in a fast-paced retail environment.

• Customer Service & Sales Support
• Lawn & Garden Product Knowledge
• Fertilizers, Soil, Seeds & Mulch
• Seasonal Merchandise & Displays
• Inventory Stocking & Replenishment
• Safety Procedures & Equipment Handling
• POS System Assistance
• Team Collaborat
• Assist customers with selecting lawn care, gardening, and seasonal products based on needs and project goals
• Provide guidance on fertilizers, weed control, pest solutions, soil types, and grass seed
• Maintain organized, well-stocked aisles and attractive seasonal displays
• Support inventory management, including receiving, stocking, and rotating merchandise
• Ensure product pricing accuracy and signage compliance
• Follow safety procedures when handling heavy or hazardous materials
• Collaborate with team members to meet department sales goals and customer satisfaction standards