Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kyleigh Cok

Wilmington,NC

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Universal Banker/Financial Analyst

Truist Bank
08.2021 - Current
  • Streamlined account opening processes for increased efficiency in new customer onboarding.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Executed wire transfers, stop payments and account transfers.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
  • Reduced risk exposure by conducting comprehensive credit analyses and recommending appropriate actions.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Used relevant financial technology to generate reports and recommended courses of action to upper management.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Presented oral and written reports on general economic trends, individual corporations and entire industries.
  • Monitored market trends and news to identify emerging opportunities.

Sales Lead

Pier 1 Imports
06.2020 - 09.2020
  • Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Managed key accounts with a focus on maintaining long-term partnerships and maximizing revenue potential.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Expanded product offerings by researching market demands and working closely with product development teams.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.

Quality Inspector/Account Specialist

LSC Communications Inc.
12.2017 - 08.2019
  • Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
  • Reduced defects in production by implementing meticulous inspection processes and protocols.
  • Collaborated with manufacturing team to ensure consistent quality standards across all products.
  • Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
  • Conducted root cause analyses on defective products, leading to improved manufacturing processes and reduced waste.
  • Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
  • Maintained strong relationships with suppliers, ensuring consistent delivery of high-quality materials for production.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Led efforts to achieve ISO certification for the company, demonstrating commitment to continuous improvement in quality management systems.
  • Collaborated closely with operations managers to address any quality concerns arising during production runs.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Identified and helped resolve production problems, increasing output while reducing errors.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
  • Communicated with production team members about quality issues.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Monitored product quality at all stages of production process.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Recommended architectural improvements, design solutions, and integration solutions.

Server And Closer

Alivia's
02.2017 - 10.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Head Hostess

Country Kitchen
07.2015 - 10.2016
  • Conducted quick dining room and server checks to assess readiness for expected customer loads
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid over-booking
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Helped servers by taking drink orders, cleaning tables and bringing customers their bills.

Education

Business Administration -

North Central State College
Mansfield, OH

Associate of Science -

Cape Fear Community College
Wilmington, NC
05.2021

High School Diploma -

Willard High School
Willard, OH
05.2017

Skills

  • Excellent mathematical skills
  • Methodical and organized
  • Sale expertise
  • Communication skills
  • Item promotion
  • Bill computation
  • Customer service
  • Hospitality service expertise
  • Phone skills
  • Computer efficiency
  • Financial Advising
  • Asset Allocation
  • Wire Transfers
  • Credit analysis
  • Estate Planning
  • Branch operations
  • Payment Processing
  • Cash handling proficiency
  • Banking software navigation
  • Regulatory Compliance
  • Customer Service
  • CRM Systems
  • Prospect Calling
  • Financial Institution Regulations
  • Administering payroll
  • Quality Control
  • Customer Education
  • Professional Demeanor
  • Customer Service-Oriented
  • Mathematical Accuracy
  • Account updating
  • Giving presentations
  • Loss Prevention
  • Audit Procedures
  • Account Closing Process
  • Account Servicing
  • Operations Management
  • Cross-selling expertise
  • Team Coaching and Training

Hobbies and Interests

  • Yoga
  • Event Planning
  • Organization
  • Reading
  • Artwork
  • Design

Timeline

Universal Banker/Financial Analyst

Truist Bank
08.2021 - Current

Sales Lead

Pier 1 Imports
06.2020 - 09.2020

Quality Inspector/Account Specialist

LSC Communications Inc.
12.2017 - 08.2019

Server And Closer

Alivia's
02.2017 - 10.2018

Head Hostess

Country Kitchen
07.2015 - 10.2016

Business Administration -

North Central State College

Associate of Science -

Cape Fear Community College

High School Diploma -

Willard High School

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