Summary
Overview
Work History
Education
Skills
Timeline
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Kyleigh Contreras

Kyleigh Contreras

Summary

Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments, dedicated to providing memorable experiences with both customers and team members.

Overview

9
9
years of professional experience

Work History

Barista Trainer

Jim And Patty's
11.2022 - Current
  • Listened carefully to customer requests, and created personalized delicious beverages which improved sales.
  • Trained new employees sharing knowledge and expertise of coffees, teas, and merchandise.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Operated espresso machines and commercial coffee brewers.
  • Maintained a cleaned work environment at all times.
  • Works effectively in fast-paced environments.
  • Assisted in kitchen with prepping food, and serving orders to customers at their table.

Cashier/Home and Garden Manager

Market Of Choice
01.2019 - 05.2020
  • In charge of ordering and inventory of my department.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.


Store Manager

Palm Beach Tan
04.2018 - 12.2018
  • Supervised guests at front counter answering questions regarding products, and membership plans.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained employees on sales to increase their commission.
  • Performed inventory and ordering in the store on a monthly bases.
  • Leader of district sales for six consecutive months.
  • Maintained a clean and sanitary salon.

Assistant Manager (Starbucks)

Albertsons
02.2017 - 04.2018
  • Adhered to recipes and presentation standards.
  • Professionally resolved customer complaints.
  • Trained new employees.
  • Mentored team members to enhance professional development, and accountability in workplace.
  • Supported store manager with recruiting, interviewing, and hiring.
  • Ensured compliance with all safety regulations.


Lead Barista

Starbucks
03.2015 - 06.2016
  • Maintained a clean and organized work space.
  • Correctly followed all health, safety, and sanitation guidelines.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Associate of Applied Science -

Portland Community College
Portland, OR
11.2024

Skills

  • Leadership experience
  • Retail Management
  • POS System Operation
  • Professional Demeanor
  • Attention to Detail
  • Clear Communication
  • Up-selling
  • Safe Food Handling
  • Sales expertise
  • Team Player

Timeline

Barista Trainer

Jim And Patty's
11.2022 - Current

Cashier/Home and Garden Manager

Market Of Choice
01.2019 - 05.2020

Store Manager

Palm Beach Tan
04.2018 - 12.2018

Assistant Manager (Starbucks)

Albertsons
02.2017 - 04.2018

Lead Barista

Starbucks
03.2015 - 06.2016

Associate of Applied Science -

Portland Community College

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Kyleigh Contreras