Kyleigh Cooley
Elk Grove,CA
Summary
Client and company oriented legal receptionist with an extensive background in hands-on customer service as well as in office administrative experience. Skilled in managing high call volume, operating a multi-line switch board, and handling client inquiries, while maintaining a pleasant, positive and professional demeanor.
Overview
4
4
years of professional experience
Work History
Receptionist
David Allen & Associates
Sacramento, CA
06.2021 - 06.2022
- Managed multi-line phone system to respond to inquiries and transfer calls to appropriate departments and personnel.
- Confirmed appointments, communicated with clients and updated client records in Perfect Practice.
- Scanned client documents to personal file(s) and downloaded to discs/USB drives
- Created daily attendance email, and kept colleagues updated of any incoming vendors.
- Provided additional support to case managers, paralegals and attorney's with time sensitive materials when necessary.
- Sorted and distributed mail daily
- Maintained calm and serene atmosphere in lobby at all times
Field Training Specialist
Autism Learning Partners
Sacramento, CA
01.2019 - 05.2020
- Demonstrated proper protocol and rapport building between clients and freshly hired technicians.
- Utilized Microsoft Office to create and coordinate client and new hire & schedules.
- Assessed additional needs based on training progress and collaborated with management to meet goals.
- Captured and entered data
Server/ Waitress
Ramano's Macaroni Grill
Elk Grove, CA
05.2017 - 01.2019
- Greeted all guests with warm and cheerful disposition, in accordance with occasion.
- Shrewd attention to detail. Taking itemized food orders with accuracy; actively listening to and seeking clarification from guest(s) when necessary to ensure understanding.
- Time management. Prioritizing and knowing which tasks to execute in order; including anticipating what guest needs before hand as to not fall behind.
- Highly skilled in de-escalation, able to empathize with guests frustrations and transmute negative to positive.
- Experience also includes: cash handling/ POS/ team work and sanitation.
Education
High School Diploma -
Buchanan High School
Clovis, CA05.2010
Skills
- Professional and person oriented with several years of hands on customer service experience, both in person and via telecommunications
- Familiar with Microsoft Office
- Adaptable, ability to do well and keep up in fast paced environment, as well as self manage and stay occupied when volume is slower
- Highly articulate and proficient in written and verbal communications
- Skilled multi-tasker whilst prioritizing time sensitive tasks
- Loyal, dependable and mature
Timeline
Receptionist
David Allen & Associates
06.2021 - 06.2022
Field Training Specialist
Autism Learning Partners
01.2019 - 05.2020
Server/ Waitress
Ramano's Macaroni Grill
05.2017 - 01.2019
High School Diploma -
Buchanan High School