Kyleigh Coots
Colorado Springs,CO
Summary
5 Years experience with the food service industry. Highly self motivated, organized individual, with a passion for hospitality. Confident in handling sensitive situations, along with coaching employees and helping provide any resources to be successful in their positions. I have patience and strong communication, problem-solving and customer service skills. I also enjoy multitasking and working in an energetic environment.
Within my year of being a Food & Beverage Supervisor, primarily managing Dunkin Donuts and QSR. My team has excelled with coming together as one pack.
Great Wolf Lodge has taught me so many skills, from handling sensitive guest issues, quickly be resourceful in under presser situations, and gaining more certifications in Food & Beverage.
I'm very thankful for all I've achieved with Great Wolf Lodge from being awarded with Pack Member of the Month February 2022, to being nominated as Leader of the 3rd Quarter 2022, to helping opening our newest lodge in Perryville, MD June 2023.
I'm excited for the new challenges and experiences this opportunity may arise. With wanting to expand my over all knowledge with the Food & Beverage department as a whole. Along with wanting to learn more about Great Wolf Lodge company itself.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
Great Wolf Lodge
07.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- End of month inventory control
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost QSR performance, streamline food prep processes and reduce waste.
- Completes ordering for Dunkin Donuts (DCP)
- Identified team weak points and implemented corrective actions to resolve concerns.
- Works with Point of Sales Transactions Systems (Micros)
- Member of Great Wolf Lodge Safety Committee
- Ensuring company polices was being followed for guest and pack safety
Food and Beverage Attendant
Great Wolf Lodge
05.2022 - 07.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and completed orders for high volume guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with cleanliness standards.
Retail/Attractions Attendant
Great Wolf Lodge
10.2021 - 05.2022
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Operated rides and attractions according to written guidelines to reduce injuries. RCI Trained.
- Certified to build bears @ Build a Bear
- Magi Quest Trained
Assistant General Manager
SUBWAY®Restaurants
08.2020 - 05.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Responsible for Weekly Inventory/Food Transfers
- Control Sheet Clean up/ End of Week Paper Work
- Delivery/ Product Order
- Trained Employees for all Positions and Procedures
- Catering Control/ Catering Reconciliation
- Ensure that food safety, product preparation, and cleanliness standards are maintained
Sr. Sandwich Artist
SUBWAY®Restaurants
08.2019 - 08.2020
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept workplace clean and organized in line with restaurant policies.
- Restocked and rotated stock in display case to mitigate stock loss.
Sandwich Artist
SUBWAY®Restaurants
10.2018 - 08.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
Education
High School Diploma -
Ohio Virtual Academy
Ohio05.2021
Skills
- Active Listening Skills
- Food Safety
- Microsoft Excel
- Quick Learner
- Time Management Skills
- Serving Arrangements Collaborations
- Equipment Preparation
- Work Procedures Evaluation
Timeline
Food and Beverage Supervisor
Great Wolf Lodge
07.2022 - Current
Food and Beverage Attendant
Great Wolf Lodge
05.2022 - 07.2022
Retail/Attractions Attendant
Great Wolf Lodge
10.2021 - 05.2022
Assistant General Manager
SUBWAY®Restaurants
08.2020 - 05.2021
Sr. Sandwich Artist
SUBWAY®Restaurants
08.2019 - 08.2020
Sandwich Artist
SUBWAY®Restaurants
10.2018 - 08.2019
High School Diploma -
Ohio Virtual Academy
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