Summary
Overview
Work History
Education
Skills
Timeline
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Kyleigh Couch

Princeton,ME

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.

Overview

7
7
years of professional experience

Work History

Office Manager

S & DC Companies
07.2020 - Current
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Identified issues, analyzed information and provided solutions to problems.
  • Established team priorities, maintained schedules and monitored performance.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Salon Receptionist

Patty's Place
08.2017 - 05.2020
  • Scheduled office meetings and client appointments for team.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Generated reports to track customer satisfaction and sales.
  • Assisted with marketing campaigns to promote spa services.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Updated customer records and maintained accurate client information.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Managed social media accounts for the salon, increasing brand awareness and attracting new clientele through engaging content creation.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Resolved customer problems and complaints.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
  • Enforced spa policies, following company procedures at all times.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, and gathered nature of visit.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

Associate of Arts - Business

Collin County Community College District
Plano, TX
05.2024

High School Diploma -

Farmersville High School
Farmersville, TX
05.2019

Skills

  • Workforce Management
  • Customer Service
  • Documentation And Reporting
  • Computer Skills
  • Scheduling and calendar management
  • Office Administration
  • Policy Implementation
  • MS Office
  • Event Coordination
  • Payroll Processing
  • Supply Management
  • Training and Development
  • Conflict Management
  • Strategic Planning

Timeline

Office Manager

S & DC Companies
07.2020 - Current

Salon Receptionist

Patty's Place
08.2017 - 05.2020

Associate of Arts - Business

Collin County Community College District

High School Diploma -

Farmersville High School

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Kyleigh Couch