Kyleigh Fioroni
Keller,TX
Summary
Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Movie House & Eatery
05.2023 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Restaurant Waitress
Table 82
07.2020 - 07.2022
Sanitation Worker
Valentine's Building Services
06.2020 - 01.2022
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Inspected and monitored assigned areas to proactively address health and safety hazards.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
Education
Communication Media Industries
Texas Tech University
Lubbock, TX08.2024
High School Diploma -
Frenship High School
Wolfforth, TX06.2020
Skills
- Food Sanitation
- Guest Satisfaction
- POS Processing
- Customer Needs Assessments
- Transactions and Cash Handling
- Alcoholic Beverage Service
- Cash Register Operations
- Credit and Debt Card Processing
- Menu Memorization and Presentation
- Service Quality
- Specials Promotion and Upselling
- Money Handling
- Restaurant Operation
- Warm and Friendly
- Cleaning and Sanitizing
Timeline
Restaurant Waitress
Movie House & Eatery
05.2023 - Current
Restaurant Waitress
Table 82
07.2020 - 07.2022
Sanitation Worker
Valentine's Building Services
06.2020 - 01.2022
Communication Media Industries
Texas Tech University
High School Diploma -
Frenship High School
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