Kyleigh Klingler
Marriottsville,MD
Summary
Strong leader and problem solver dedicated to partnering with coworkers and promoting an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Lifeguard Manager
DRD Pool Management
05.2021 - Current
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Scheduled, coordinated and conducted in-service training for 20 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Streamlined facility operations by establishing clear communication channels between staff members.
- Directed and oversaw maintenance records and incident reports.
- Managed Chemicals & Mechanics of Pool Pumps
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
Member Service Representative
Eppley Recreation Center
02.2024 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Contributed to sales goals by effectively selling Recreation Center products and services.
- Educated customers about billing, payment processing and support policies and procedures.
Honor Council Member
University Student Judiciary
12.2023 - Current
- Interpreted school bylaws in context of student misconduct cases, including violations of University Honor Code.
- Educating students about and holding students accountable to the policies of the University of Maryland.
French Honor Society Board Member
Société Honoraire De Français (SHF)
09.2020 - 05.2023
- Developed & facilitated weekly after-school activities for SHF members
- Provided tutoring services.
- Assessed French Honor Society Applications
FCA Club Leader
Fellowship Of Christian Athletes Leadership
09.2021 - 05.2023
- Enhanced club member engagement by organizing regular events and activities.
- Collaborated with FCA Area Director.
- Planned bible studies for 30 peers
National Honor Society Member
National Honor Society
12.2021 - 05.2023
- Participated in school campus cleanups and the "Chasing Childhood Cancer" fundraiser.
- Collected/donated food & toys for Key Club and local shelters.
Volunteer
Smiles To Encore
12.2020 - 03.2022
- Founded fundraising campaign.
- Raised $3600 to encourage nursing home staff by providing meals through partnerships with local businesses.
- Facilitated communication with the nursing home's staff.
- Extended additional support to residents.
Lacrosse Player
Marriotts Ridge High School, HOCO Lacrosse Club
08.2019 - 05.2023
- Division 3A State Champion
- JV captain
- MRHS Summer Lacrosse Camp counselor
- 2-3 Fall & 4-6 Summer Tournaments yearly
- 2-3 Weekly Practices
Field Hockey Player
Marriotts Ridge High School
08.2019 - 11.2022
- Division 3A Regional Champions (Junior Year)
- JV captain (Sophomore year)
- MRHS Summer Field Hockey Camp counselor
Education
Bachelor of Science - Government And Politics
University of Maryland - College Park
College Park, MD05.2028
Skills
- Analytical thinking
- Interpretive writing skills
- Interpersonal relationship building
- Dispute Resolution
- Active Listening
- Team Management
- Customer Service
- Membership Recruitment
Timeline
Member Service Representative
Eppley Recreation Center
02.2024 - Current
Honor Council Member
University Student Judiciary
12.2023 - Current
National Honor Society Member
National Honor Society
12.2021 - 05.2023
FCA Club Leader
Fellowship Of Christian Athletes Leadership
09.2021 - 05.2023
Lifeguard Manager
DRD Pool Management
05.2021 - Current
Volunteer
Smiles To Encore
12.2020 - 03.2022
French Honor Society Board Member
Société Honoraire De Français (SHF)
09.2020 - 05.2023
Lacrosse Player
Marriotts Ridge High School, HOCO Lacrosse Club
08.2019 - 05.2023
Field Hockey Player
Marriotts Ridge High School
08.2019 - 11.2022
Bachelor of Science - Government And Politics
University of Maryland - College Park
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