Kyleigh Miratsky
Drexel,MO
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Auburn Pharmacy
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Dispatcher
Miami County Sheriff's Office
12.2022 - 06.2023
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Phlebotomist
Oneblood
03.2022 - 08.2022
- Performed venipunctures and finger sticks
- Drew blood from veins with straight stick venipuncture method
- Collected 3 specimen tubes from patient during blood donation
- Collected vitals, and health history
- Verified patients' identification for proper sample collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Surgery Scheduler
Advanced Vascular Solutions
06.2021 - 03.2022
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Educated patients about surgeries and provided treatment plan documentation.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Office Assistant
ENERGIZED ELECTRIC
01.2021 - 05.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Medical Assistant
Cleveland Clinic
06.2020 - 01.2021
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Penny Pediatrics
11.2019 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Safely administered vaccinations, providing education to patients on vaccines, dosage, indications, precautions, contraindications and potential side effects.
Customer Service Representative
TeleTech
10.2017 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certification - Medical Assisting
University of Central Florida
Orlando, FL12.2019
Certification - Phlebotomy
Florida Heart CPR
Vero Beach, FL07.2018
High School Diploma -
Florida Virtual School
Orlando, FL05.2018
Skills
- Medical Terminology
- Patient-Focused Care
- Phlebotomy
- HIPAA Compliance
- EMR / EHR
- Prescription Filling
- Appointment Scheduling
Certification
- Phlebotomy, 07/01/18, Present
- Certified Clinical Medical Assistant (CCMA)
- CPR Certification
- Registered Pharmacy Technician
Assessments
- Customer Service Skills, Proficient, 09/01/23
- Reliability, Proficient, 09/01/23
- Sales Skills: Influence & Negotiation, Highly Proficient, 09/01/23
Timeline
Pharmacy Technician
Auburn Pharmacy
08.2023 - Current
Dispatcher
Miami County Sheriff's Office
12.2022 - 06.2023
Phlebotomist
Oneblood
03.2022 - 08.2022
Surgery Scheduler
Advanced Vascular Solutions
06.2021 - 03.2022
Office Assistant
ENERGIZED ELECTRIC
01.2021 - 05.2021
Medical Assistant
Cleveland Clinic
06.2020 - 01.2021
Medical Assistant
Penny Pediatrics
11.2019 - 06.2020
Customer Service Representative
TeleTech
10.2017 - 02.2018
Certification - Medical Assisting
University of Central Florida
Certification - Phlebotomy
Florida Heart CPR
High School Diploma -
Florida Virtual School
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