Kyleigh Richie
Winterhaven
Summary
Meticulous medical office manager with over 17 years of experience.
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
17
17
years of professional experience
Work History
Medical Office Manager
Bedside Wound Care
09.2022 - 08.2025
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Managed 10 employees with various personalities and from different cultures for a multi-physician practice.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Received and routed laboratory results to correct clinical staff members.
Lead Front Desk Receptionist
Hyper Healing
09.2021 - 09.2022
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Maintained accurate records of patient information, appointment scheduling, billing details, and special requests to ensure smooth communication between departments.
- Streamlined check-in and check-out processes for improved patient experience and increased staff efficiency.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
- Streamlined appointment scheduling for increased efficiency and patient convenience.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Receptionist
Mark G. Leitner, DPM, PA
03.2008 - 09.2021
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced office productivity by handling high volume of callers per day.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma -
East Bay Senior High School
Gibsonton, FL05-2006
Skills
- Documentation and reporting
- Electronic document storage
- Office organization
- Sorting and labeling
- Multi-line Telephone Systems
- Time management
- Verbal and written communication
- Organization skills
- Appointment Scheduling
- Electronic Medical Records
- EMR / EHR
- Reminder calls
- Inventory oversight
- Payment collection
- Professional telephone etiquette
- Conflict resolution
- Patient demographics
- Medical practice operations
- Attention to detail
- Insurance eligibility and verification
- Reception management
- Organizational skills development
- Office budget management
- Data entry
- Microsoft office
- Vendor relationships
- Administrative background
Timeline
Medical Office Manager
Bedside Wound Care
09.2022 - 08.2025
Lead Front Desk Receptionist
Hyper Healing
09.2021 - 09.2022
Medical Receptionist
Mark G. Leitner, DPM, PA
03.2008 - 09.2021
High School Diploma -
East Bay Senior High School
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