Kyleigh Saponara
Cape Coral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Manager
Nothing Bundt Cakes
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Customer Service Cashier
Five Below
03.2019 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Cashier/Manager
Pizza Hut
10.2018 - 02.2019
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Hostess/Take Out
Lee Roy Selmon's
07.2018 - 09.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Self Employed
Tshirt Printing
01.2018 - 06.2018
- Determined objectives, set priorities and established and met target dates.
Customer Service Representative
Eats And Treats
05.2015 - 12.2017
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Bamboozles
01.2015 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Hostess/Phones/Take Out
Rosati’s Pizza
10.2013 - 12.2014
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Diploma -
Cypress Lake High School
Fort Myers, FL05.2017
Skills
- Marketing
- Workforce Management
- Strategic Planning
- Time Management
- Schedule Preparation
- Staff Management
- Key Performance Indicators
Timeline
Manager
Nothing Bundt Cakes
05.2021 - Current
Customer Service Cashier
Five Below
03.2019 - 03.2020
Customer Service Cashier/Manager
Pizza Hut
10.2018 - 02.2019
Hostess/Take Out
Lee Roy Selmon's
07.2018 - 09.2018
Self Employed
Tshirt Printing
01.2018 - 06.2018
Customer Service Representative
Eats And Treats
05.2015 - 12.2017
Customer Service Representative
Bamboozles
01.2015 - 12.2017
Hostess/Phones/Take Out
Rosati’s Pizza
10.2013 - 12.2014
Diploma -
Cypress Lake High School
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