Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kyleigh Yost

Birdsboro,PA

Summary

Experienced in program coordination, project management, and stakeholder engagement with a focus on strategic planning and execution to meet project milestones. Known for fostering team collaboration and improving operational processes to achieve optimal results. Results-focused program management professional adept at driving project outcomes and supporting team goals through effective planning and execution. Skilled in stakeholder communication, process improvement, driving impactful initiatives, delivering measurable results, and maintaining a solutions-oriented mindset for seamless execution and objective achievement. Reliable team player with a proven track record of meeting organizational goals, supporting day-to-day program operations with expertise in records management and resource coordination for efficiency and program outreach. Success in building long-lasting relationships.

Overview

7
7
years of professional experience

Work History

Program Specialist

Above & Beyond Berks LLC
01.2025 - Current
  • Coordinated program activities to ensure alignment with organizational goals and objectives.
  • Developed training materials to enhance participant engagement and understanding of program content.
  • Coordinated program activities to enhance participant engagement and satisfaction.
  • Developed and maintained effective relationships with community partners for resource sharing.
  • Assisted in the preparation of program materials, ensuring accuracy and compliance with guidelines.
  • Documented program progress and outcomes, contributing to regular reporting requirements.
  • Facilitated training sessions for new staff on program protocols and best practices.
  • Engaged in continuous professional development to enhance skills relevant to program management.
  • Monitored progress towards service plan goals.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained accurate records of programs and services.
  • Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
  • Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
  • Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
  • Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
  • Established a robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements.
  • Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Supported team efforts in implementing outreach strategies that expanded program visibility.

Program Coordinator

Above & Beyond Berks LLC
05.2023 - 01.2025
    • Educated prospective partners on program opportunities, services and needs based on individual backgrounds and interests.
    • Managed day-to-day operations and resolved unexpected challenges using smart strategies.
    • Engaged members and existing clients with audience-specific communication aligned with program branding.
    • Coordinating and completing assessments.
    • Schedule and monitor annual medical appointments.
    • Participate in the development of the ISP, annual update and ISP revision.
    • Attend ISP meetings.
    • Attend monthly team meetings.
    • Fulfill the role of plan lead, as applicable and relating to development, annual update and revision of the ISP, and ISP review and revision.
    • Implement the ISP as written.
    • Provide oversight to the care, supervision, support and guidance of all assigned individuals to ensure a safe, healthy, secure and pleasant environment, which promotes and reinforces individual growth and development.
    • Supervise Community Home Supervisors and Direct Care Staff
    • Review all documentation including daily notes, MARs, daily assessments etc to ensure they meet standard of quality and request they be corrected as needed.
    • Maintain contact/updates with families of consumers
    • Ensure home is following and is compliance with all state/licensing requirements.
    • Participate in referral process
    • Coordinated tracking, reporting and insights for program activities.
    • Trained staff in guidelines, processes and procedures to maintain cohesive program operations.
    • Facilitated communication between stakeholders to enhance collaboration and project outcomes.
    • Coordinated program logistics, ensuring timely delivery of services and resources.

Administrative Staff Member

Above & Beyond Berks LLC
01.2023 - 05.2023
  • Coordinated office operations to enhance workflow efficiency and ensure timely completion of tasks.
  • Managed scheduling and calendar appointments for executive staff, optimizing time management across departments.
  • Developed and maintained filing systems to improve document retrieval processes and information accessibility.
  • Implemented new software tools to streamline communication, resulting in improved team collaboration and productivity.
  • Oversaw inventory management for office supplies, ensuring adequate stock levels while minimizing costs through strategic sourcing.
  • Facilitated the timely completion of projects by tracking deadlines, prioritizing tasks, and collaborating with cross-functional teams.
  • Coordinated scheduling for staff meetings, ensuring optimal attendance and resource allocation.

Direct Support Professional

Above & Beyond Berks LLC
11.2022 - 01.2023
    • Facilitated daily living activities to enhance client independence and well-being.
    • Developed individualized support plans in collaboration with interdisciplinary teams.
    • Mentored new staff on best practices for client engagement and care strategies.
    • Implemented behavioral management techniques to improve client interactions and outcomes.
    • Monitored client progress, ensuring adherence to goals and adjusting plans as needed.
    • Coordinated recreational activities that promoted social skills and community involvement.
    • Maintained clean, safe, and well-organized patient environment.
    • Assisted clients with daily living needs to maintain self-esteem and general wellness.
    • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
    • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
    • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
    • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
    • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
    • Participated in ongoing training opportunities to stay current on best practices in disability support services.
    • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
    • Assisted disabled clients to support independence and well-being.
    • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
    • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
    • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
    • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
    • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
    • Transported clients to medical and dental appointments to provide support.
    • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
    • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
    • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
    • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
    • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
    • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
    • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
    • Enhanced communication skills of non-verbal clients using alternative communication devices.
    • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
    • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
    • Administered medication under supervision, ensuring adherence to healthcare plans.
    • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
    • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
    • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
    • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
    • Trained new staff on best practices in direct support, elevating overall quality of care provided.
    • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
    • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
    • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
    • Assisted with daily living activities, running errands, and household chores.
    • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
    • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
    • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
    • Transported clients to and from medical appointments with safety and efficiency.
    • Monitored clients' overall health and well-being and noted significant changes.
    • Recorded status and duties completed in logbooks for management.
    • Entrusted to handle confidential and sensitive situations in professional matter.
    • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
    • Maintained strong connections within caregiver community to gain continuous knowledge.
    • Guided patients to restroom to support bladder and bowel relief requirements.
    • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
    • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
    • Handled incoming mail, bills and invoices and completed appropriate actions.

Packer Associate

Amazon
02.2022 - 10.2022
  • Supported quality control efforts, inspecting products and packaging materials.
  • Maintained clean and orderly work areas, removing debris to reduce hazards.
  • Adhered to rules, JSAs and safety standards.
  • Promoted customer satisfaction, following packaging specifications and production standards.
  • Completed packing and order forms with relevant shipping information.
  • Provided support to packaging machine operator with product changeovers.
  • Wiped down equipment, replaced components and decontaminated lines.
  • Collaborated with team members to optimize workflow and reduce packing time.
  • Operated automated packaging machinery to ensure efficient product handling and processing.

Customer Service Representative

WAWA
11.2021 - 01.2022
    • Met personal, team and company goals in customer service environment.
    • Collaborated with colleagues and co-workers to deliver quality customer experience.
    • Delivered fast and friendly service to handle questions and service complaints.
    • Built trusting relationship with customers to better understand needs.
    • Enhanced customer satisfaction with fast, knowledgeable service.
    • Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
    • Streamlined communication between departments to enhance overall service delivery and customer satisfaction.

Direct Support Professional

Freedom Mountains
08.2019 - 05.2020
    • Completed documentation on each resident such as progress notes, medication charts and behavior chart.
    • Utilized approved behavior plans and intervention strategies to help clients achieve goals and objectives.
    • Administered medication on a daily basis.
    • Assisted with client transportation, bathing and meal preparation.
    • Offered encouragement, coaching and emotional support to help clients achieve established goals.
    • Participated in training, staff meetings and other professional development activities.
    • Helped clients to gain independence and quality of life through company services.
    • Followed approved behavior plans and intervention strategies to support client progress towards goals.
    • Wrote reports detailing support and service provided throughout each shift.
    • Kept constantly refreshed knowledge of routine and emergency medical procedures.
    • Transported clients to appointments, activities and community outings.
    • Worked cooperatively with client families, co-workers and supervisors to support client.
    • Assisted clients in learning and developed new skills.
    • Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance.
    • Guided clients in administering proper dose and timing of medications.
    • Treated clients with kindness, dignity and respect at all times.
    • Observed regulations to protect client safety and promote wellness.
    • Cleaned home, completed laundry and helped with daily routine housekeeping tasks.
    • Helped client to care for and maintain personal belongings, keeping secure and under client's control.

Team Leader

Dunkin Donuts
05.2018 - 08.2019
    • Led daily operations, enhancing team productivity and service quality.
    • Trained and mentored new team members on operational standards and customer service excellence.
    • Developed and implemented efficient workflows to streamline order processing and reduce wait times.
    • Monitored performance metrics, providing feedback to staff for continuous improvement.
    • Ensured compliance with health regulations and safety protocols during all shifts.
    • Optimized inventory management practices, reducing waste while maintaining product availability.
    • Resolved customer complaints swiftly, fostering a positive dining experience and promoting loyalty.
    • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
    • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
    • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
    • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
    • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Education

Master of Social Work - Social Work

Widener University
Chester, PA
08-2026

Bachelor of liberal Arts and science (B.A.) - Social Work

Kutztown University of Pennsylvania
Kutztown, PA
05.2024

Associate in Arts (A.A.) - Social Work

Reading Area Community College
Reading, PA
05.2022

Skills

  • Training program management
  • Goal-oriented planning
  • Employee performance assessment
  • Team coordination
  • Efficiency improvement
  • Employee training
  • Professional growth
  • Efficiency enhancement
  • Project management skills
  • Analytical problem-solving skills
  • Strategic decision-making
  • Delivering individual training
  • Employee performance reviews
  • Skill building and Skill development

Languages

English
Full Professional

Timeline

Program Specialist

Above & Beyond Berks LLC
01.2025 - Current

Program Coordinator

Above & Beyond Berks LLC
05.2023 - 01.2025

Administrative Staff Member

Above & Beyond Berks LLC
01.2023 - 05.2023

Direct Support Professional

Above & Beyond Berks LLC
11.2022 - 01.2023

Packer Associate

Amazon
02.2022 - 10.2022

Customer Service Representative

WAWA
11.2021 - 01.2022

Direct Support Professional

Freedom Mountains
08.2019 - 05.2020

Team Leader

Dunkin Donuts
05.2018 - 08.2019

Master of Social Work - Social Work

Widener University

Bachelor of liberal Arts and science (B.A.) - Social Work

Kutztown University of Pennsylvania

Associate in Arts (A.A.) - Social Work

Reading Area Community College

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