Kyle J. Sloan

United States Marine

USMC Camp Pendleton

04.2012 - 08.2023

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Evaluated performance against goals and implemented appropriate development plans.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Managed accounts to retain existing relationships and grow share of business.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Compiled and analyzed data to determine approaches to improve sales and performance.
Organized promotional events and interacted with community to increase sales volume.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Managed revenue models, process flows, operations support and customer engagement strategies.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Facilitated business by implementing practical networking techniques.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Drove sales by developing multi-million dollar contract sales.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Checked and verified photo identification prior to granting facility access.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Interacted assertively but non-confrontationally with personnel and general public.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Regulated vehicle and pedestrian traffic onto building grounds.
Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Prepared and adjusted schedules to cover demand.
Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Trained, supervised and organized over 2,000 Marines and personnel.
Managed over $3.9 Billion worth of equipment during garrison and deployment operations.
Maintained health, welfare and combat readiness of personnel within platoon.
Conducted personal and professional counseling, routine inspections and physical fitness tests.
Served as principal advisor to First Sergeant and Commander.
Enforced technical and tactical training standards to accomplish unit mission objectives.
Implemented necessary safety practices, proper firing commands and proper ammunition handling.
Advised Maintenance Control Officer regarding needed repairs and material readiness.
Confirmed environmental protection program compliance for spill prevention and contingency planning.
Trained and mentored personnel in combat operations and tactics.
Directed tactical operations in complex and challenging environments.
Handled administrative requirements, maintained records and submitted operational reports.
Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
Led team in developing strategic plans to meet operational objectives.
Monitored and assessed mission progress and provided updates to command.
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Coordinated activities of subordinate personnel to support mission success.
Devised and implemented battle plans to achieve tactical objectives.
Planned and coordinated tactical movements of personnel and equipment.
Created contingency plans to address unexpected tactical scenarios.
Oversaw teams planning, implementing and realigning field and base operational strategies.
Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Prepared and delivered investigative reports and briefings.
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Communicated with command centers to develop and execute tactical plans.
Integrated intelligence activities into other military operations, plans and programs.
Analyzed intelligence reports and identified potential tactical threats.