KYLE KAITZ
New York
Summary
Customer‑focused and results‑oriented professional with expertise in administration, customer service, and sales support. Proven track record in driving revenue growth, streamlining operations, and building customer loyalty in dynamic, fast‑paced environments. QuickBooks Certified, remote‑ready, and highly adaptable with strong communication, problem-solving, and emotional intelligence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager/Customer Service Representative
Impact Roofing & Construction
09.2021 - Current
- Successfully managed and led multiple construction projects simultaneously, ensuring timely delivery and adherence to budget constraints
- Acted as the primary liaison for clients, addressing concerns promptly, providing updates, and cultivating strong client relationships
- Implemented a new project tracking system to enhance efficiency and communication across teams
- Negotiated vendor contracts and strategically allocated resources to reduce project overhead costs by 30%
- Maintained detailed documentation and compliance records to ensure safety and legal standards were met
- Collaborated with internal teams to ensure seamless project execution and delivery
Coordinator, Digital Styling
Bergdorf Goodman
New York
05.2019 - 08.2021
- Supervised and coached a team of over 50 digital stylists to drive engagement and exceed sales goals
- Designed and launched the digital stylist program, increasing sales by 70% and enhancing customer experience
- Collaborated with marketing and IT teams to roll out a dynamic online platform, improving user interface and boosting sales by $2.5M
- Delivered ongoing training to stylists on customer service best practices, product knowledge, and resolving customer issues
- Monitored analytics to adjust strategies and optimize team performance
- Provided exceptional customer service by answering inquiries, resolving issues, and updating records and reports
Office Administrator & Manager
Impact Roofing & Construction
Lorton
08.2017 - 02.2019
- Managed day-to-day office operations, overseeing payroll, scheduling, customer communication, and vendor management
- Streamlined financial processes and obtained QuickBooks ProAdvisor certification to enhance accuracy and efficiency
- Implemented a new filing and record-keeping system, reducing administrative errors by 25%
- Acted as the primary liaison between field crews and clients to ensure smooth operations and client satisfaction
- Conducted onboarding and training for administrative staff to support company growth
- Answered calls, emails, and chats, providing service information and resolving customer issues
Visual Merchandiser
Vineyard Vines
New York
08.2016 - 07.2017
- Collaborated with store leadership to optimize floor layouts and increase product visibility
- Trained and mentored sales associates on visual standards and product presentation techniques
- Conducted regular audits to ensure brand consistency and integrity
- Analyzed sales data to refine merchandising strategies and support inventory planning
- Responded to customer inquiries and resolved issues in a timely and professional manner
- Updated records and reports to track performance and effectiveness of visual displays
Brand Ambassador
Theory Saks Fifth Avenue
McLean
02.2013 - 07.2016
- Provided exceptional customer service by answering calls, emails, and chats to address inquiries and resolve issues
- Updated records and reports to ensure accurate information for internal teams
- Collaborated with internal teams to ensure appropriate inventory and product mix
- Hosted events to promote brand awareness and drive traffic
- Trained new associates on customer engagement and brand standards
- Demonstrated strong communication skills and problem-solving ability
Education
Associate of Arts - General Studies
Santa Monica College
Santa Monica, CASkills
- Customer service support
- Verbal and written communication
- Active listening and empathy
- Problem-solving and conflict resolution
- CRM management and data entry
- Case escalation and follow-up
- Report management
- Team collaboration and remote readiness
- Self-motivation and adaptability
- Basic computer proficiency
Certification
QuickBooks ProAdvisor Certification
Timeline
Project Manager/Customer Service Representative
Impact Roofing & Construction
09.2021 - Current
Coordinator, Digital Styling
Bergdorf Goodman
05.2019 - 08.2021
Office Administrator & Manager
Impact Roofing & Construction
08.2017 - 02.2019
Visual Merchandiser
Vineyard Vines
08.2016 - 07.2017
Brand Ambassador
Theory Saks Fifth Avenue
02.2013 - 07.2016
Associate of Arts - General Studies
Santa Monica College
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