Kyle Lam
Des Moines,WA
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
On-site Administrator
Xerox
Renton, WA
05.2023 - Current
- Responding to user inquiries via phone, email, or in-person
- Troubleshooting printer hardware and network connectivity issues for 5+ locations to prevent downtime
- Using service now to document and resolve 300+ support tickets
Checkout Advocate
Target
Tukwila, WA
05.2021 - 02.2023
- Enhanced customer satisfaction by efficiently processing 30 transactions and addressing inquiries per day.
- PCI compliance knowledge
Education
Bachelor of Science - Information Technology
University of Washington
Tacoma 09.2020 - 06.2022
Skills
- Windows operating system
- Microsoft Office Suite
- Service now ticketing system
- Troubleshooting printers, desktops, and connectivity issues
- Create, delete, and edit print queues
- Active Directory Followed
- HIPAA compliance in healthcare environment
- Customer service, communication, and Empathy
Summary
Enthusiastic IT professional with one year of experience providing technical support in a fast-paced environment. Currently seeking a position in an IT help desk or technical support role to utilize troubleshooting skills to assist users and maintain system efficiency.
Websites
Timeline
On-site Administrator
Xerox
05.2023 - Current
Checkout Advocate
Target
05.2021 - 02.2023
Bachelor of Science - Information Technology
University of Washington
09.2020 - 06.2022
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