Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Luce

Boise,Idaho

Summary

Results-driven professional skilled in open communication and effective problem-solving, adept at managing routine tasks while addressing unique challenges. Committed to fostering a collaborative and supportive workplace for both colleagues and clients. Known for meticulous attention to detail and a strong work ethic that drives consistent performance.

Overview

8
8
years of professional experience

Work History

Barista Shift Lead

Dutch Bros
Meridian, ID
07.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Resolved conflicts between employees in a professional manner while maintaining a positive work environment.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.

Customer Service Representative

T-Mobile
Meridian, ID
07.2023 - 07.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
  • Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
  • He remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Retail Sales Associate

Wireless Vision, T-Mobile
Boise, ID
10.2022 - 07.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Used product knowledge to suggest items to match client needs.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Barista Shift Lead

Dutch Bros
Meridian, ID
08.2018 - 10.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Supported highest standards of conduct and service to support company reputation.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Technical Support Representative

Conduent
Boise, ID
11.2017 - 08.2018
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via telephone.
  • Served as first point of contact for incoming technical service calls and emails.

Education

High School Diploma -

Columbia High School
Nampa
05.2017

Skills

  • Service Excellence
  • Software configuration
  • Troubleshooting and Diagnostics
  • Flexible schedule
  • Collaborative Teamwork
  • Prioritization of Tasks
  • Order Fulfillment
  • Effective Communication Skills
  • Detail-Oriented
  • Information security

Timeline

Barista Shift Lead

Dutch Bros
07.2024 - Current

Customer Service Representative

T-Mobile
07.2023 - 07.2024

Retail Sales Associate

Wireless Vision, T-Mobile
10.2022 - 07.2023

Barista Shift Lead

Dutch Bros
08.2018 - 10.2022

Technical Support Representative

Conduent
11.2017 - 08.2018

High School Diploma -

Columbia High School

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