Summary
Overview
Work History
Education
Skills
Certification
Timeline
References

KYLEN MONAHAN

Boynton Beach,FL

Summary

Experienced System Administrator known for maintaining reliable and consistent uptime figures. Dedicated to providing business continuity through system availability. Skilled controller of hardware, software and security services for businesses of all sizes.

Overview

9
9
years of professional experience
10
10
Certificate

Work History

Tier 2 Technical Support Engineer

Simplitfy
Lake Worth, FL
10.2024 - 06.2025
  • Resolved escalated issues through diagnosis and troubleshooting of hardware, software, network systems, and applications.
  • Configured company products for customers according to their specifications.
  • Provided guidance and assistance to junior members of the team regarding technical challenges they faced.
  • Conducted research on new technologies that could be used by the organization for better results.
  • Collaborated with other teams such as engineering, sales, marketing. to ensure successful product launches.
  • Monitored performance of networks and systems in order to prevent outages or slowdowns during peak times.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Provided technical support to Tier 1 and Tier 2 customer inquiries via phone, email, chat, and onsite visits.

Field Service Technician

Getronics
Tampa, FL
04.2024 - 10.2024
  • Completed all necessary paperwork for service calls in a timely manner.
  • Replaced faulty parts or components following diagrams or blueprints.
  • Prepared detailed reports documenting service activities performed on each job site.
  • Disassembled defective machines for repair or replacement of parts.
  • Trained customers on equipment after installation.

IT Administrator

Lumin8 Transportation Technologies
Arvada, CO
01.2023 - 05.2024
  • Install, configure, and maintain computer hardware, software, and peripherals; ensure network connectivity and efficient operation.
  • Troubleshoot and repair complex hardware, software, and network issues; manage peripherals and network components.
  • Travel to various sites for installation, repair, and preventive maintenance of IT and telecom equipment.
  • Set up and ensure operation of workstations, telecommunications, multimedia, mobile devices, and A/V equipment; perform complex repairs.
  • Provide specialized tech support for hardware and software issues; respond to help desk requests and resolve problems.
  • Monitor and maintain LAN, WLAN, and network systems; configure and repair servers, routers, and cabling.
  • Configure and troubleshoot telecommunication equipment; resolve issues and replace cabling as needed.
  • Advise staff on technology needs; assist with research, evaluation, and procurement of hardware and software.
  • Support site-specific tech needs, including instructional labs and administrative programs.
  • Lead large-scale projects such as hardware/software upgrades and relocations.
  • Research vendors for hardware and software products and pricing.
  • Consult and train staff on the use of IT and telecom equipment; provide technical information and demonstrations.
  • Communicate with personnel, vendors, and agencies to resolve tech issues and concerns.
  • Administer user accounts and profiles, including passwords and IP addresses.
  • Operate and maintain IT equipment and tools; update records and manuals.
  • Stay current with technology standards and district systems

System Analyst

Meriplex Solutions
Golden, CO
05.2022 - 11.2022
  • Install, configure, and maintain computer hardware, software, and peripherals; ensure network connectivity and efficient operation.
  • Troubleshoot and repair complex hardware, software, and network issues; manage peripherals and network components.
  • Travel to various sites for installation, repair, and preventive maintenance of IT and telecom equipment.
  • Set up and ensure operation of workstations, telecommunications, multimedia, mobile devices, and A/V equipment; perform complex repairs.
  • Provide specialized tech support for hardware and software issues; respond to help desk requests and resolve problems.
  • Monitor and maintain LAN, WLAN, and network systems; configure and repair servers, routers, and cabling.
  • Advise staff on technology needs; assist with research, evaluation, and procurement of hardware and software.
  • Support site-specific tech needs, including instructional labs and administrative programs.
  • Lead large-scale projects such as hardware/software upgrades and relocations.
  • Administer user accounts and profiles, including passwords and IP addresses.
  • Operate and maintain IT equipment and tools; update records and manuals.
  • Stay current with technology standards and district systems

System Administrator

Source Office & Technology
Golden, CO
04.2020 - 04.2022
  • Install, configure, and maintain computer hardware, software, and peripherals; ensure network connectivity and efficient operation.
  • Troubleshoot and repair complex hardware, software, and network issues; manage peripherals and network components.
  • Set up and ensure operation of workstations, telecommunications, multimedia, mobile devices, and A/V equipment; perform complex repairs.
  • Provide specialized tech support for hardware and software issues; respond to help desk requests and resolve problems.
  • Monitor and maintain LAN, WLAN, and network systems; configure and repair servers, routers, and cabling.
  • Advise staff on technology needs; assist with research, evaluation, and procurement of hardware and software.
  • Administer user accounts and profiles, including passwords and IP addresses.
  • Operate and maintain IT equipment and tools; update records and manuals.
  • Conducted debugging activities to identify errors in SQL code.

System Engineer

Tejes Services
Westminster, CO
11.2019 - 03.2020
  • Install, configure, and maintain computer hardware, software, and peripherals; ensure network connectivity and efficient operation.
  • Troubleshoot and repair complex hardware, software, and network issues; manage peripherals and network components.
  • Travel to various sites for installation, repair, and preventive maintenance of IT and telecom equipment.
  • Set up and ensure operation of workstations, telecommunications, multimedia, mobile devices, and A/V equipment; perform complex repairs.
  • Provide specialized tech support for hardware and software issues; respond to help desk requests and resolve problems.
  • Monitor and maintain LAN, WLAN, and network systems; configure and repair servers, routers, and cabling.
  • Lead large-scale projects such as hardware/software upgrades and relocations.
  • Operate and maintain IT equipment and tools; update records and manuals.
  • Stay current with technology standards and district systems

IT Support Technician

IBM
Boulder, CO
11.2017 - 10.2019
  • Provide specialized tech support for hardware and software issues; respond to help desk requests and resolve problems.
  • Monitor and maintain LAN, WLAN, and network systems; configure and repair servers, routers, and cabling.
  • Consult and train staff on the use of IT and telecom equipment; provide technical information and demonstrations.
  • Administer user accounts and profiles, including passwords and IP addresses.
  • Operate and maintain IT equipment and tools; update records and manuals.

Education

High School Diploma -

McDowell High School, Erie, PA
05.2013

Some College (No Degree) - Engineering Technology

Pennsylvania State University, University Park, PA

Some College (No Degree) - Cybersecurity

University of Colorado, Boulder

Skills

  • Coaching and Mentoring
  • System Automation
  • Capacity and scalability planning
  • Cost estimation and budgeting
  • Infrastructure Planning
  • Configuration Management
  • Incident Management
  • Patch management
  • Technical Support
  • Scripting Languages
  • Server improvements
  • Virtualization Technologies
  • IT Security Management
  • Project Management
  • Network Administration
  • Performance Optimization
  • System Administration
  • Disaster Recovery Planning
  • Information Security
  • Learning Strategies
  • Technical Writing
  • Mobile Device Management
  • Helpdesk operations
  • Risk Management
  • Business Analysis
  • Vendor Sourcing
  • Network troubleshooting
  • Server management
  • Vendor communication
  • System configuration
  • Firewall functionality
  • LAN switching technologies

Certification

  • University of Colorado Boulder - Introduction to Python for Security Badge
  • University of Colorado Boulder - Cybersecurity Infrastructure & Technology Badge
  • University of Colorado Boulder - Network Security Badge
  • University of Colorado Boulder - Linux Security Badge
  • University of Colorado Boulder - Cloud Security Badge
  • University of Colorado Boulder - Computer Networking Badge
  • University of Colorado Boulder - Microsoft Security Badge
  • University of Colorado Boulder - DFIR & Threat Hunting Badge
  • University of Colorado Boulder - Offensive Security Ethical Hacking Badge
  • University of Colorado Boulder - Cybersecurity Program Badge

Timeline

Tier 2 Technical Support Engineer - Simplitfy
10.2024 - 06.2025
Field Service Technician - Getronics
04.2024 - 10.2024
IT Administrator - Lumin8 Transportation Technologies
01.2023 - 05.2024
System Analyst - Meriplex Solutions
05.2022 - 11.2022
System Administrator - Source Office & Technology
04.2020 - 04.2022
System Engineer - Tejes Services
11.2019 - 03.2020
IT Support Technician - IBM
11.2017 - 10.2019
McDowell High School - High School Diploma,
Pennsylvania State University - Some College (No Degree), Engineering Technology
University of Colorado - Some College (No Degree), Cybersecurity

References

References available upon request.

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