Kylene Keller

Sales Associate, August 2018

• Retail sales for body fragrances, soaps, candles
• High volume customer service, customer engagement
• Cash register / cash handling
• Floorset, changing of the theme / season of the store, changing the table displays after hours
• Close store and change marketing for new promotions
• Replenish / recover, restock merchandise to maintain store visual appeal and stores full and abundance

Promoted to Keyholder, September 2020

• Responsible for leadership tasks as delegated by the store manager
• Provide individual and team performance feedback and recommendations to managers
• Lead and model selling and customer experience standards
• Display knowledge of product, company policies, and store strategies
• Set the direction and goals for the day / shift when associates arrive for work
• Build a highly satisfied and loyal customer base through engagement
• Perform opening and closing routines including bank deposits and shipment receipts
• Maintain policies and procedures

Promoted to Supervisor, October 2021

• Train, coach, reward and motivate associates to improve selling and the customer experience
• Reinforce selling expectations, performance, results and accountability with all associates
• Act as the manager on duty when scheduled to support customer service or address maintenance issues
• Partner with my sales leadership team to support action plans that optimize results and ensure execution of operational activities

Sales Associate

• Customer service
• Retail sales for women's accessories
• Cash register / cash handling
• Visuals, set up merchandise on display

Promoted to Supervisor in May 2018

• Open and close store routines such as open and closing registers and handling cash deposits at the end of day