Hi, I’m
Kylene Staley
Meridian,ID
Summary
Compassionate certified medication aide, skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Efficient and reliable with experience in hospital, home, and assisted living facility settings. Skilled in connecting with patients and families, supporting care management plans and accurately charting patient behaviors,vitals, and ADL'S.
Overview
11
years of professional experience
1
Certification
Work History
Morningstar Senior Living Boise, ID
Certified Medication Aide
04.2023 - Current
Job overview
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Followed nutritional plans to prepare optimal meals.
- Kept digital records of patient details, medications, billing and other activities.
- Increased medication and medical terminology knowledge through research and continuing education.
- Reported changes in patient status regarding drug therapy.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Turned and repositioned patients to prevent bedsores.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Azure Healthcare Solutions, LLC Kuna, ID
Geriatric Caregiver
02.2022 - 03.2023
Job overview
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Offered companionship and kindness to elderly patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Novant HealthcareBurgaw, NC
Patient Access Representative
09.2021 - 02.2022
Job overview
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
All American ServicesRocky Point, NC
Office Secretary
01.2018 - 09.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted research to assist with routine tasks and special projects.
- Created and updated records and files to maintain accurate and compliant documents.
- Received and routed business correspondence to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Sam's ClubWilmington, NC
Customer Service Specialist
06.2012 - 12.2017
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted customers with opening accounts and signing up for new services.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Recorded product or service failure complaints and notified appropriate departments.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed customer service improvement initiatives to decrease customer wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
Education
Sweet Home High SchoolSweet Home, OR
06.2004
Skills
- ADL Support
- Company Guidelines
- Proper Staffing
- Interdisciplinary Care
- Emergency Situations
- Operational Procedures
- Nursing Assistance
- Prescription Interpretation
- Medication Prescribing
- Medical Triage
- Household Chores
- Logs Management
- Patient Health Information Access
- Vital Sign Monitoring
- Specimen Collection
- Injection Administration
- Medical Records Management
- Medication Administration
- Oxygen Initiation
- Mobility Support
- Privacy and Confidentiality
- Resident Support
- Mental Health Care
- Dietary Needs
- Walking Rounds
- Personal Hygiene Assistance
- Drug Preparation
- Inventory Monitoring
- Vital Signs Documentation
- Data Evaluation
- Cash Register Operations
- Special Requests
- Valid Driver's License
- Customer Service
- Good Communication Skills
- Customer Relations
- Customer Service and Assistance
- Telephone Etiquette
- Excellent Written and Oral Communication
- Conflict Mediation
- Microsoft Office
- Administrative and Office Support
- Customer Data Confidentiality
- Sales and Upselling
- Accurate Recordkeeping
- Insurance Company Knowledge
- Medical Terminology
- Customer Satisfaction
- Payment Processing
- Electronic Health Records Systems
- Till Counting
- Eligibility Determinations
- Patient Admission
- Phone and Email Etiquette
- Insurance Form Processing
- Verbal and Written Communication
- Patient Contact
- Money Handling
- Fee Collection
- EMR Updating
- Appointment Confirmation
- Registration Processing
- Admitting Coordination
- Outbound Calling
- Multi-Line Telephone Systems
- Insurance Verification
- Insurance Billing
- Accounts Payable and Accounts Receivable
- Word Processing
- PCI (Payment Card Industry)
- Punctual and Hardworking
- Clerical and Filing Support
- Patient Information Management
Certification
- CMA - Certified Medication Aide
- First Aid/CPR Certified
Timeline
Certified Medication Aide
Morningstar Senior Living
04.2023 - Current
Geriatric Caregiver
Azure Healthcare Solutions, LLC
02.2022 - 03.2023
Patient Access Representative
Novant Healthcare
09.2021 - 02.2022
Office Secretary
All American Services
01.2018 - 09.2021
Customer Service Specialist
Sam's Club
06.2012 - 12.2017
Sweet Home High School
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