Kyle Olsen
American Fork,UT
Summary
Dedicated professional with a proven track record of success in roles spanning customer onboarding, project management, business relations and product management within the renewable energy sector. Adept at fostering strong customer relationships, leading cross-functional teams, and driving strategic initiatives to deliver exceptional results. Committed to continuous improvement and innovation to drive organizational growth and success.
Overview
7
7
years of professional experience
Work History
Product Manager
Project Solar
2023.09 - 2024.03
- Worked closely with engineering and design teams to translate product vision into actionable plans and deliverables
- Facilitated cross-functional communication and alignment to ensure successful execution of product goals and milestones.
Project Manager
Project Solar
2022.11 - 2023.09
- Assisted our CRM Admins to revitalize our CRM and allow our internal reps to work more effectively.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations for company wide internal meetings.
Customer Onboarding Manager
Project Solar
2022.01 - 2022.11
- Oversaw the end-to-end onboarding experience for new customers, leading a team of onboarding representatives.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Customer Onboarding Specialist
Project Solar
2021.08 - 2022.01
- As a Customer Onboarding Representative at Project Solar, I was the initial point of contact for new customers, guiding them through the onboarding process with professionalism and efficiency
- My responsibilities included: N/A
Physical Therapist Technician
FYZICAL
2020.05 - 2021.08
- Enhanced patient recovery by implementing tailored physical therapy exercises and treatment plans.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
General Management Center
Culinary Support Center at BYU
2019.10 - 2020.05
- Worked in a fast-paced environment making food for on campus events, the Missionary Training Center, and campus restaurants.
Customer Service/Baker
Great Harvest Bread Co.
2017.09 - 2018.04
- Working in a fun yet fast paced environment baking and serving bread
- Love talking with and serving customers! In charge of answering phones and taking large orders
- Headed partnering Great Harvest with Pocket Points in order to provide students in the area with discounts for their product.
Customer Service Agent/Supervisor
Cricut
2018.04 - 2019.08
- Aided customers if they had problems with their orders and assisted them if they had questions about the product
- I supervised the call floor a couple times a week for several hours taking calls from other agents who needed help with their calls
- Took over calls for other agents if the customer was highly escalated
- Assisted in the refurbished department for the last several months of my work experience here fixing and testing cutting machines as well as receiving and sorting through shipments.
Education
Bachelor of Science - Health Sciences
Brigham Young University
Provo, UT04.2022
Skills
Product Management
End to End Feature Delivery
HubSpot CRM
Teamwork and Collaboration
Awards
Boy Scouts of America; Eagle Scout Award Recipient.
Timeline
Product Manager
Project Solar
2023.09 - 2024.03
Project Manager
Project Solar
2022.11 - 2023.09
Customer Onboarding Manager
Project Solar
2022.01 - 2022.11
Customer Onboarding Specialist
Project Solar
2021.08 - 2022.01
Physical Therapist Technician
FYZICAL
2020.05 - 2021.08
General Management Center
Culinary Support Center at BYU
2019.10 - 2020.05
Customer Service Agent/Supervisor
Cricut
2018.04 - 2019.08
Customer Service/Baker
Great Harvest Bread Co.
2017.09 - 2018.04
Bachelor of Science - Health Sciences
Brigham Young University