Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyler Brahm

Port Washington,WI

Summary

Experienced customer service representative with great communication skills who is highly motivated to stay busy and productive. Proficient in maintaining and updating records both digitally and physically. Promptly and efficiently provide friendly and knowledgeable service to customers and coworkers both in person and and through interoffice communication. Able to maintain a positive outlook while dealing with difficult situations. Competent in answering a multi line phone system with incoming and outgoing calls while providing accuracy of information and communicating it to the proper outlet.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Cedarcrest Specialties
08.2022 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
  • Worked as a team with my fellow associates to complete tasks efficiently and in a timely manner.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.

Office Assistant

International Motorsports
12.2021 - 08.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Worked with salesmen to schedule appointments as well as directed their clients to them.
  • Collaborated with various departments to complete assigned tasks.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Edited documents to keep company materials free of grammar errors.
  • Stocked in new vehicles and properly stored their titles.
  • Input invoices into their correct spreadsheets as well as Lightspeed.
  • Answered phone calls and transferred customers to their desired department in a friendly and timely manner.
  • Greeted guests and directed them to the department or area of the showroom they were looking for.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Receptionist

Feith Family YMCA
12.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected cash, card, and check payments, processed transactions and updated relevant records.
  • Cleaned facility as well as did laundry daily.

Clerk

CITGO Super Sales
07.2021 - 05.2022
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Promoted special offers and discounts to customers to maximize sales.
  • Counted nightly income, categorizing, and sending to bank on weekly basis.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Responded to all customer inquiries thoroughly and professionally.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Answered questions and provided information about our rewards program as well as app.
  • Closed on my own, closing out registers, cleaning the store, as well as locking the store and setting the alarms each night.
  • Opened, brewing coffee, discarding of yesterdays news papers, as well as prepping the store for the day.

Stocker Associate

Walmart
12.2018 - 07.2021
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Unloaded trucks and properly placed merchandise onto its correct pallet or cart in a timely manner.
  • Trained new employees on basic safety as well as how to read shipping labels, and locate merchandise throughout the backroom.

Fast Food Crew Member

McDonald's
11.2016 - 12.2018
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Assisted other team members to achieve goals.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Became familiar with products to answer questions and make suggestions.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.

Education

High School Diploma -

Port Washington High School
Port Washington, WI
01.2021

Skills

  • Motivated Team Player
  • Inventory Recordkeeping
  • Enter Data
  • Update Accounts
  • Serve Customers
  • Good with Numbers
  • Organization and Categorization
  • Data Accuracy
  • Basic Mathematical Calculations
  • Complex Problem-Solving
  • Process Payments
  • Excellent Driving Record
  • Maintain Records
  • Pallet Jack Operation
  • Quality Control
  • Order Picking and Processing
  • Inventory Organization
  • Shipping and Receiving
  • Stocking and Replenishing
  • Reports and Spreadsheets Generation
  • Loading and Unloading
  • Leadership
  • Warehouse Operations
  • Exceptional Time Management Skills
  • Operational Efficiency and Safety
  • General Housekeeping
  • Organized Paperwork
  • Document Updates
  • Invoice Verification
  • Wrapping and Boxing
  • Prepare Orders
  • Picking and Processing

Timeline

Warehouse Associate

Cedarcrest Specialties
08.2022 - Current

Office Assistant

International Motorsports
12.2021 - 08.2022

Receptionist

Feith Family YMCA
12.2021 - 04.2022

Clerk

CITGO Super Sales
07.2021 - 05.2022

Stocker Associate

Walmart
12.2018 - 07.2021

Fast Food Crew Member

McDonald's
11.2016 - 12.2018

High School Diploma -

Port Washington High School

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Kyler Brahm