Kyler Field
East Wenatchee,WA
Summary
Proven to excel in customer service and conflict resolution, I enhanced guest experiences at Blossom Creek by leveraging my strong work ethic and exceptional communication skills. My adaptability and technical proficiency, honed as a Tech Intern, drove efficiency and fostered inclusivity, showcasing my ability to address and solve challenges swiftly and effectively. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Concierge
Blossom Creek
03.2023 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered help where it was needed in a kind and polite manner.
Cashier
Fuzziwig's Candy Factory & Sweets
01.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Tech Intern
Steamboat Christian Center
07.2021 - 07.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Associate of Arts - Social Sciences
Wenatchee Valley College
Wenatchee, WA01.2025
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Telephone Etiquette
- Exceptional communication
- Conflict Resolution
- Effective Communication
Timeline
Concierge
Blossom Creek
03.2023 - 06.2024
Cashier
Fuzziwig's Candy Factory & Sweets
01.2022 - 07.2022
Tech Intern
Steamboat Christian Center
07.2021 - 07.2022
Associate of Arts - Social Sciences
Wenatchee Valley College
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