Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kyler Fluharty

West Jordan,UT

Summary

Successful Executive with over 15 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

16
16
years of professional experience

Work History

Roadside Back-Office Leadership Team

Tesla
09.2022 - Current
  • I would handle escalated customers requesting supervisors
  • Mentored junior team members, fostering a culture of continuous learning and skill development.
  • I had many side projects that I was tasked with in order to improve the performance of front line employees as well as help lower department costs
  • Created Power Point presentations to provide education to other agents on ways to better improve their metrics.
  • Created Power Point presentations to show improvements that were made to the agents I specifically coached as well as my own growth.
  • Mentored and guided employees to achieve proper completion of assigned duties.
  • Increased employee retention by designing and implementing comprehensive training programs.
  • Tailored coaching to agents based off their specific needs and ability. This would help increase productivity and confidence in the agent
  • Facilitated effective communication among team members, promoting transparency and accountability throughout the organization.
  • Managed high-performing teams across various departments to ensure consistency in performance standards and goal achievement.
  • Streamlined internal communication for improved decision-making and problem-solving capabilities.
  • Spearheaded overhaul of company best practices to increase staff retention rates.

Loan Processor

Acima Credit
09.2021 - 09.2022
  • Daily work includes processing applications, reviewing applications and accounts for possible fraud, reviewing identification of applicants, merchant invoices, lease agreements, and overall credit and income requirements.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Set up and completed loan submission packages.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.

Business and Government Communications Advanced Technical Support

Verizon
11.2017 - 09.2021
  • Duties working as a BGCO Verizon tier 2 level technician included taking incoming calls/transfers from tier 1 Verizon business and government account agents
  • These involved solving issues that could not be resolved with general technical support
  • Using Excel was required daily to process large orders and keep track of many devices for the business and government accounts (Such as users per device)
  • Troubleshooting and network research would be required for every communication.
  • Kept abreast of industry trends and emerging technologies to ensure delivery of up-to-date technical support.
  • Optimized workflows by identifying inefficiencies within existing processes and recommending improvements.
  • Maintained high-quality service standards by consistently meeting or exceeding performance metrics.
  • Served as an escalation point for challenging cases, effectively addressing customer concerns and finding appropriate resolutions.
  • Acted as a mentor for junior team members, offering guidance and support in both technical knowledge and customer service skills.

High Value Claims/Merchant Support Sales Analyst

eBay
07.2014 - 11.2017
  • I quickly advanced due to exceeding expectations in all metrics
  • Increased sales efficiency by streamlining data analysis and reporting processes.
  • Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
  • Implemented process improvements to expedite data collection, leading to faster decision making within the organization.
  • Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
  • Generated bar graphs, trend lines, and pie charts to represent sales data.
  • Optimized pricing strategies through thorough profit margin analyses and customer feedback evaluations.
  • Using Microsoft Office tools such as Excel is needed to sort and create hundreds of listings at a time
  • I would also focus on helping sellers build their businesses and drive revenue.

Tier II Technical Support Supervisor

Results
07.2008 - 07.2014
  • I managed a team which involved daily coaching sessions where we would discuss different communication tools that would help and educate agents to better help the customers and help with company metric requirements.
  • Analyzed technical support data to identify trends and common issues, proactively addressing concerns before they escalated further.
  • Implemented performance metrics to monitor team productivity, identifying areas of improvement and implementing necessary changes.
  • Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
  • Developed comprehensive training materials to ensure consistent knowledge across the technical support team.
  • Spearheaded initiatives aimed at reducing call volume through coaching that would lead to one call resolutions

Education

Diploma - Financial Literacy

Spanish Fork High
01.2008

Skills

  • Strategic Thinking
  • Coaching and Mentoring
  • Influencing Others
  • Performance Improvement
  • Visionary leadership
  • Corrective Action Planning
  • Project Management
  • Rule Enforcement
  • Sales Development
  • Performance monitoring
  • Employee Relations
  • Expense Tracking
  • Cost Control
  • Team Leadership
  • Motivation
  • Public speaking talent
  • Networking abilities
  • Inventory Control
  • Risk Management
  • Research and analysis
  • Performance Analysis
  • Sales expertise

Accomplishments

  • Supervised team of up to 20 staff members.
  • Achieved over 40% metric improvements through effectively helping with coaching

Timeline

Roadside Back-Office Leadership Team

Tesla
09.2022 - Current

Loan Processor

Acima Credit
09.2021 - 09.2022

Business and Government Communications Advanced Technical Support

Verizon
11.2017 - 09.2021

High Value Claims/Merchant Support Sales Analyst

eBay
07.2014 - 11.2017

Tier II Technical Support Supervisor

Results
07.2008 - 07.2014

Diploma - Financial Literacy

Spanish Fork High

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Kyler Fluharty