Kyler Jacobson
Freeport,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Newell Brands Inc.
11.2021 - 01.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service specialists.
- Used Microsoft Outlook, Word, Excel and SAP software applications.
- Developed pivot tables and custom reports for each customer in Excel.
AP Specialist
Newell Brands Inc.
01.2019 - 11.2021
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Reduced the number of overdue invoices for improved cash flow management.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Enhanced vendor relationships through timely payments and clear communication channels.
- Assisted in automating repetitive tasks within the accounts payable function, resulting in increased productivity levels throughout the department.
- Entered figures using 10-key calculator to compute data quickly.
Education
Associate of Science - Business Administration
Highland Community College
Freeport, IL08.2016
Skills
- Adaptability
- Analytical Thinking
- Attention to Detail
- Customer Service
- Goal oriented
- Over five years of experience working with Excel, OnBase and SAP
- Personable
- Problem Solving
- Purchase Order Management
- Results-Oriented
- Team Collaboration
- Time Management
Timeline
Customer Service Specialist
Newell Brands Inc.
11.2021 - 01.2024
AP Specialist
Newell Brands Inc.
01.2019 - 11.2021
Associate of Science - Business Administration
Highland Community College
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