Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Kyler Kidd-Morris

Cincinnati ,OH

Summary

Dedicated and ambitious employee known for punctuality, compassion, and positive upbeat attitude in and outside the workplace. Pursuing employment options with excellent patient care and good core values.

Overview

5
5
years of professional experience

Work History

VIRTUAL SAFETY COMPANION

Bon Secours Mercy Health
04.2024 - 07.2024
  • Assisted in incident investigations, identifying root causes and implementing corrective actions to prevent recurrence.
  • Maintained open lines of communication with all employees regarding safety concerns, fostering a proactive approach to identifying and resolving any potential issues before they escalate.
  • Responsibility of maintaining a distraction free work environment when not in office.
  • improved workplace safety by conducting regular risk assessments and implementing necessary changes.
  • Monitored facility conditions regularly, addressing any identified hazards in a timely manner to minimize potential risks associated with them.
  • Maintained accurate records of all safety training sessions, inspections, and incidents for future reference and analysis.
  • Coordinated safety committee meetings regularly, promoting collaboration between departments and encouraging an ongoing dialogue surrounding workplace safety measures.
  • Consistently updated knowledge on industry best practices, applying new strategies to continuously improve workplace safety standards.
  • Collaborated with management to develop and enforce safety policies, resulting in a safer work environment.
  • Assisted nursing staff with completing daily rounds and documenting vital signs.
  • Documented patient information and care activities into computer system.
  • Hybrid work environment with ability to work from home and on-site.
  • Virtually monitored high-risk patients on provided computer and headset. Monitoring up to 12 patients at a time in various different states virtually.

PATIENT ACCESS COORDINATOR

The Christ Hospital Health Network
09.2023 - 03.2024
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally and proficiently.
  • Improved patient satisfaction by streamlining the registration process and reducing wait times.
  • Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
  • Maintained strict adherence to HIPPA regulations while managing confidential patient information throughout various stages of care.
  • Maintain knowledge of current HMO/PPO Medicaid/Medicare/Commercial Insurance regulations and requirements.
  • Cross-trained in multiple areas of registration including check-ins in various areas, Emergency Department, routine Primary Care appointments, Same-Day Surgeries, Ultrasounds, Walk-In labs, and X-Rays.
  • Filling out MSPQ questionnaires and assist patients in obtaining information for financial assistance.
  • Assist and solve patient and family complaints and concerns.
  • Cross-trained in multiple areas of registration. Including emergency department, routine primary care appointments, same-day surgeries, ultrasounds, walk-in labs, and x-rays.
  • Obtaining required signatures for Revenue Cycle documentation.
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Labor and delivery check-ins to the emergency department, labor and delivery registration, and specific labor and delivery work que's.
  • Prepare charts, collect forms, and photocopy documentation.
  • Worker's Compensation knowledge and filling out required information and documentation.
  • Use of Virtual Interpreters.
  • Exceeding productivity goals and outstanding Epic experience and knowledge.

PATIENT ATTENDANT/PCA 1:1

Cincinnati Children's Hospital and Medical Center
07.2022 - 09.2023
  • Anticipated potential patient needs by maintaining an inventory of commonly used supplies within reach ensuring minimal wait times for assistance.
  • Efficiently managed multiple patients and their care priorities simultaneously while maintaining a calm demeanor under pressure, contributing to overall hospital performance.
  • BHS (Behavioral Health Specialist) experience.
  • Knowledge on physical holds and a variety of deescalating strategies.
  • Evaluating patient's charts in epic charting patient-specific information and belongings into EPIC.
  • Crisis intervention and provide redirection and de-escalating strategies to escalated patients.
  • Provide direct 1:1 observation of patients. Observe, monitor, document, and engage with patients with suicidal ideation; flight risks; aggressive behavior; harmful to self; and patients with social concerns.
  • Facilitate and assist in administering mechanical restraints to a(n) aggressive or potentially detrimental patient.
  • Assist Behavioral Health Specialists in specific safety plans for all patients.
  • TCI trained.
  • PCA (Patient Care Assistant) experience. Specifically, taking vitals on machine, obtaining a patient's weight, and assessing/verifying food allergies.
  • Assisting staff in triage and other areas with escalated patients.

ACCESS REPRESENTATIVE

UC Health West Chester Hospital
03.2021 - 03.2022
  • Contributed to the facility reputation for quality car by consistently exceeding patient's expectations through prompt assistance and problem-resolution efforts.
  • Enhanced hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
  • Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
  • Promoted a positive workplace environment by sharing ideas for improvement and offering support or coaching to colleagues when needed.
  • Check-in process in the emergency department with incoming traumas, ambulance squads, and triage.
  • Working alongside medical and nursing staff specifically while triaging a patient.
  • Practicing and reinforcing proper sanitizing and cleaning of registration property and cleaning what is necessary after each patient encounter.
  • Collection of co-pays and reaching or exceeding co-pay goals.

ACCESS ASSOCIATE

Trihealth Bethesda Butler Hospital
11.2019 - 08.2021
  • Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
  • Participated in continuous improvement initiatives focused on streamlining access associate workflows and increasing operational efficiency.
  • Supported billing department efforts by gathering accurate insurance information during the registration process.
  • Collaborated with clinical staff to coordinate care and address patient needs effectively.
  • Assisted in training new access associates, ensuring consistent service standards across the department.
  • Managed confidential patient records with strict adherence to HIPPA regulations, safeguarding sensitive information at all times.
  • Verified patient insurance eligibility and entered patient information into computer system.
  • Compiled and maintained patient medical records to keep information complete and up to date.
  • Processed payments using cash, credit cards, and checks. As well as, maintaining accurate records of transactions.
  • Cross-trained in check-in process with patients in various departments including emergency and outpatient areas.
  • Admitting experience and Direct admission experience with transfers from other TriHealth locations.
  • Practicing and reinforcing proper sanitizing and cleaning after each patient encounter.
  • Epic experience and work que's.
  • Always using SERVE Values (a process at Trihealth) and ALWAYS Behaviors with each and every patient and guest that I interact with.

Education

Kroger Pharmacy Technician Trainee Program
Cincinnati, OH
10-2024

Studying Social Work

University of Cincinnati
Cincinnati, OH

STNA Course & Nursing Clinical Hours Completion -

Nurturing Minds LLC
Cincinnati, OH
04.2024

High School Diploma -

Lakota West High School
West Chester, OH
05-2018

CPR CERTIFIED
Cincinnati, OH
07-2022

Skills

  • Interpersonal Intelligence
  • Problem Solving
  • Attention to Detail
  • Outstanding Communication
  • Ability to Thrive in Fast Paced Environments
  • Multi-tasking and Organization
  • Excellent Computer Literacy
  • Insurance Verification and Medical Insurance Knowledge
  • Outstanding Communication

Languages

  • ASL (American Sign Language) Fluency

Additional Information

- References available upon request.

Timeline

VIRTUAL SAFETY COMPANION

Bon Secours Mercy Health
04.2024 - 07.2024

PATIENT ACCESS COORDINATOR

The Christ Hospital Health Network
09.2023 - 03.2024

PATIENT ATTENDANT/PCA 1:1

Cincinnati Children's Hospital and Medical Center
07.2022 - 09.2023

ACCESS REPRESENTATIVE

UC Health West Chester Hospital
03.2021 - 03.2022

ACCESS ASSOCIATE

Trihealth Bethesda Butler Hospital
11.2019 - 08.2021

Kroger Pharmacy Technician Trainee Program

Studying Social Work

University of Cincinnati

STNA Course & Nursing Clinical Hours Completion -

Nurturing Minds LLC

High School Diploma -

Lakota West High School

CPR CERTIFIED

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Kyler Kidd-Morris