Kyler King
Seattle,WA
Summary
Bring my strong work ethic, leadership and experience to a respected & celebrated organization. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Hilton Motif
07.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Coached employees through day-to-day work and complex problems.
- Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
- Conducted market research to better understand needs of target demographics, refining marketing strategies.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
Human Resources Expert
Target
08.2020 - 07.2022
- Teaching new team members healthy habits with in the work place
- Communication between multiple departments
- Ability to formulate multiple schedules
- Leading the district with several Human Resource metric standards.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
- Identified development opportunities and succession gaps.
- Negotiated favorable terms with external vendors for services such as background checks or pre-employment assessments.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Front Desk Agent
Home2suites
10.2019 - 04.2020
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Achieved maximum occupancy rates and increased revenue through efficient management of room inventory.
Hotel Managemnt Intern
Westgate Resort and Casino
06.2019 - 10.2019
- Observed various styles/forms of management
- Completed special projects as well as comparative analyses
- Gained basic understanding of LMS.
Front Desk Agent
Home2Suites by Hilton
02.2019 - 05.2019
- Specialize in creating friendly & welcoming experiences
- Stabilize a flow of incoming check-ins as well as check-outs at 130 room property
- Expertly trained with OnQ property management system
- Promote the Hilton Honors loyalty club.
Restaurant Server & Host
Hilton
10.2017 - 02.2019
- Gained organizational skills and the ability to serve guests in excellence during high volume
- Maintained smooth operations by promptly welcoming and attending to 200+ daily guests at the Micros queue
- Spearheaded resturant responsibilities for the Fort Lauderdale's third largest hotel, boasting a total of 589 rooms.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Bachelor of Science - Travel And Tourism Management
Johnson & Wales University
Miami, FL01.2019
Associate of Applied Science - General Studies
Pierce Community College
Puyallup, Wa01.2017
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Scheduling and calendar management
- Operations Management
- Team Management
- Hospitality services
- Decision-making capabilities
- Effective Planning
- Training and coaching
Timeline
Front Office Manager
Hilton Motif
07.2022 - Current
Human Resources Expert
Target
08.2020 - 07.2022
Front Desk Agent
Home2suites
10.2019 - 04.2020
Hotel Managemnt Intern
Westgate Resort and Casino
06.2019 - 10.2019
Front Desk Agent
Home2Suites by Hilton
02.2019 - 05.2019
Restaurant Server & Host
Hilton
10.2017 - 02.2019
Bachelor of Science - Travel And Tourism Management
Johnson & Wales University
Associate of Applied Science - General Studies
Pierce Community College
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