Kyler Knudsen
Chelsea,AL
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business challenges. Eager to advance business goals through careful teamwork and collaboration.
Overview
4
4
years of professional experience
Work History
Project Manager
Brooks Residential Properties LLC
Birmingham , AL
10.2022 - Current
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated resolution of conflicts between team members when necessary.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
Team Member
Logan Deen State Farm
Birmingham , AL
11.2020 - 09.2022
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Ski Rental Technician
Venture Sports Colorado
Vail , CO
01.2020 - 04.2020
- Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
- Provided customers with detailed instructions on how to use the equipment safely and effectively.
- Instructed customers on proper fitting techniques for ski and snowboard boots and clothing.
- Maintained records of all rentals including dates rented out and returned.
- Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
- Supported team members during peak hours by completing tasks quickly and efficiently.
- Answered telephones to assist customers and resolve issues.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
Education
Bachelor of Science - Global Business
Troy University
Troy, AL12-2019
Skills
- Project development
- Strategic Planning
- Document Management
- Schedule Management
- Risk Management
- Project Planning
- Project tracking
- Financial Administration
- Multi-unit operations management
- Client Relations
- Contract negotiation expertise
Accomplishments
- As a Former Division 1 Football player from Troy University, I was awarded a full ride scholarship in my third year as a Trojan, being recognized for my hard-work ethic, dedication and ability to overcome adversity; while maintaining healthy and balanced relationships with my coaches and teammates.
Affiliations
- Some activities I've done that have left an impact on me more than any other, are ministry and missions trips. In 8th grade I went on a medical mission trip to Guatemala, while in college I participated in Campus Outreach's summer long ministry event called Summer Beach Project in the years 2016 and 2017. My most recent trip was a mission trip to London which left an eternal impact on me.
References
- Perry Metzler - Insurance Agent @ Perry Metzler State Farm - (251) 253-5171
- Mike Brumbaugh - CEO @ Venture Sports Colorado - (970) 390-4317
- Elana Giglio - Management/HR @ Brooks Residential Properties LLC - (334) 806-2326
Timeline
Project Manager
Brooks Residential Properties LLC
10.2022 - Current
Team Member
Logan Deen State Farm
11.2020 - 09.2022
Ski Rental Technician
Venture Sports Colorado
01.2020 - 04.2020
Bachelor of Science - Global Business
Troy University
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