Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Work Availability
Timeline
KYLE MARBLE

KYLE MARBLE

Springfield,VA
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience

Work History

Front Waiter

Clyde's of Chevy Chase, Chevy Chase
03.1999 - 07.2010
  • Leveraged POS to expedite order entry, resulting in 24%reduction in order processing time
  • Utilized Reservations to manage table reservations effectively,which increased table turnover by 37%
  • Maximized customer satisfaction through personalized service,leading to 98% customer satisfaction rating
  • Introduced suggestive selling technique using Upserve
  • Inventory, contributing to 59% increase in dessert sales
  • Assisted management team with menu re-structure to promote food items with highest margin, resulting in increase in sales of 23%
  • Exceeded sales targets by 7% by up-selling appetizers and drinks based on specific tastes and interests of diners
  • Established menu knowledge, and built rapport with customers to achieve average order sizes 10% over target
  • Recommended wine pairings with dishes along with desserts to provide exceptional experience for diners that contributed to boosting the restaurant's ratings by 21%
  • Server

Server

The Corner Room
State College, PA
11.1998 - 10.1999
  • Efficiently coordinated food deliveries, ensuring prompt and accurate delivery to customers
  • Used in house communication system for seamless communication with kitchen staff that reduced order delivery time by 47%
  • Expedited food delivery with precision, maintaining a 98%accuracy rate in orders delivered to the correct tables
  • Introduced a food quality check process
  • Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
  • Helped management and kitchen staff reduce idle time by 3minutes by carrying out any dish that was ready, regardless of server responsible
  • Sanitized menus, wrapped utensils, packaged children's crayons,and kept hostess stand orderly
  • Trained 6 server staff on best practices, and provided feedback to junior staff to improve customer satisfaction
  • Managed the seating arrangement, and assigned 10+ servers to table sections

Busser

Denny's
06.1996 - 07.1998
  • Maintained an accurate payment record, ensuring customer convenience
  • Utilized Upserve Inventory to track bussing supplies, which reduced supplies' wastage by 57%
  • Cleared and reset tables for new arrivals, reducing table turn around time by 38%
  • Supported servers in fulfilling customer requests, which resulted in a 19% increase in positive customer feedback
  • Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service
  • Scheduled reservations, and sent out text reminders 2 hours in advance of reservation time

Education

Bachelor of Science - Industrial Organizational Psychology

The Pennsylvania State University, University Park, PA
12.2001

Skills

  • Order Accuracy
  • Sales Expertise
  • Dining Customer Service
  • Table Bussing
  • Table Setting Arrangements
  • Suggestive Selling
  • Food and Beverage Pairings
  • Seating Assignment Preparation
  • Greeting and Seating Guests
  • Food Sales and Promotion
  • Menu Memorization
  • High-Volume Dining
  • Credit Card Transaction Processing
  • Cash Handling
  • Health Department Regulations
  • Upselling Techniques
  • Ordering Procedures
  • Menu Presentation
  • Tableside Service
  • Guest Satisfaction
  • Age Verification
  • Adaptable and Flexible
  • Taking Reservations
  • Order Accuracy and Delivery
  • Anticipating Guest Needs
  • Condiment Refilling
  • Cool Under Pressure
  • Table Monitoring and Turnover
  • Patron Rapport
  • Server Improvements
  • Customer Service and Rapport
  • Warm and Friendly
  • Glassware Polishing
  • Taking Reservations
  • Order Accuracy and Delivery
  • Anticipating Guest Needs
  • Condiment Refilling
  • Cool Under Pressure
  • Table Monitoring and Turnover
  • Patron Rapport
  • Server Improvements
  • Customer Service and Rapport
  • Warm and Friendly
  • Glassware Polishing
  • Taking Reservations
  • Order Accuracy and Delivery
  • Anticipating Guest Needs
  • Condiment Refilling
  • Cool Under Pressure
  • Table Monitoring and Turnover
  • Patron Rapport
  • Server Improvements
  • Customer Service and Rapport
  • Warm and Friendly
  • Glassware Polishing
  • Taking Reservations
  • Order Accuracy and Delivery
  • Anticipating Guest Needs
  • Condiment Refilling
  • Cool Under Pressure
  • Table Monitoring and Turnover
  • Patron Rapport
  • Server Improvements
  • Customer Service and Rapport
  • Warm and Friendly
  • Glassware Polishing

Additional Information

I have been working as a recruiter for the last 21 years and have included my experience in that industry below. I'm looking to go back into the food services industry for several reasons but primarily I was more satisfied with my work, I was paid better and I was a happier person when I was a server.


Kyle R. Marble

Springfield, VA 22150

Kyle.Marble@gmail.com

(301) 503-7724

Dynamic and results-oriented individual with 22 years full life cycle recruiting experience with almost 21 years recruiting in the cleared space from public trust to ts/sci full scope poly roles most recently. Heavily focused in the placement of IT/Technical Professionals, Security Professionals ranging from Cyber Security Specialists to SMEs, Senior Software Engineers, Senior Cloud Architects, Senior Integration Engineers, Platform Security Engineers, Graphics Engineers, Cloud Platform Engineers, and the like

Experience using Talent Management Platforms including Taleo (7 years), PeopleSoft,Recruitsoft, Knowledge Sphere, Brass Ring, Bullhorn, iCIMS, Ceridian and Bond Adapt. Strong MS Office Experience.

Core competencies include:

· High Volume High Pace Recruiting of Niche Roles using network and social media

· Process Improvement

· Mentoring/Training and management of junior recruiters

· Client Service Management

· Performance Management

PROFESSIONAL EXPERIENCE:

CHROME SOLUTIONS INC

Account Manager

03/02/2023-09/05/2023

Worked alongside the Sales Manager to drive sales opportunities and engage and assist customers throughout the sales cycle resulting in increased revenue

Assisted upper-level management in managing accounts by acting as a liaison on behalf of our clients by directly presenting and selling company products and services to new and existing customers. Communicate with clients to ensure that all of their needs are understood and addressed with a focus on improving the customer experience through outreach campaigns

Develops business opportunities by using strategic sales tactics, including customer development and relationship buildingAttend meetings and training classes to become proficient in products and services offered by our clients. Qualify customers by matching the service that best fits their needs and assist the sales department through the activation process. Assist the sales team to exceed sales goals and handle all inquiries in a timely manner

AT&T

Senior Talent Acquisition Manager (Remote Contract)

09 /2021-/11/2022

Collaborates with clients to understand staffing gaps and expected future workforce requirements. Recognized as a Subject Matter Expert (SME) regarding recruiting and staffing policies, practices, trends and technology and/or labor contracts and determines approach to apply comprehensive knowledge to drive to issue resolution. Concentrated on filling openings that had been open for 8 plus months.

Intelligence Consulting Enterprise Solutions, INC. Herndon, VA

Senior Technical Recruiter

9/2018-2/2021

Full life cycle technical recruiting role supporting a rapidly growing government contract or in Northern Virginia delivering top technical talent. Develops innovative and creative recruiting processes and executing sourcing solutions, using both traditional souring approaches and solutions and non-traditional (i.e. job boards, social media recruiting, x-ray searches, etc.)

Responsibilities include:

· Partners with hiring managers to identify, evaluate required duties and responsibilities, knowledge, hard and soft skills and abilities regarding job requirements.

· Recruited Senior Software Engineers specializing in Cloud Analytics. Senior Software Development Engineer responsibilities will include but may not be limited to: • Develops applications that work in and on industry or hybrid cloud environments using capabilities and frameworks from internal and external cloud providers. • Develops and coordinates cloud architecture over various areas, including application development, identity and access management, network and data management, and security. • Defines the initial DevSecOps solution and links it to the cloud platform. • Utilizes DevOps processes, automation, culture, and target platforms. • Leverages expertise in cloud platforms including Amazon Web Services, Google Cloud, Azure, building and designing web services in the cloud, orchestrating and automating cloud-based platforms, as well as frontend development of the user interface that typically run over various form factors including mobile and PC. • Utilizes HTML, JavaScript libraries, responsive, and/or AWS frameworks. The ideal candidate should exhibit the ideal behavioral traits: • Passion for technology and software, with a focus on data and analytics. • Engineers needed experience building data engineering pipelines with MPP databases (for example AWS RedShift, Azure Synapse, Snowflake, Teradata), Lambda architecture design, database design, data modeling, Big Data Cloud (for example SPARK, Splunk, NoSQL), advanced analytics, AI/ML infrastructure solutions. • 1+ years of experience in one or more of the following: C, C++, C#/Java, .NET, Python, Object-Oriented Programming, CI/CD tools, scripting tools, and DevOps. Preferred Qualifications: • 6+ years of experience in large-scale software development/integration. • 2+ years of experience in containers, serverless, streaming technologies (Kafka, Kinesis, etc.), distributed systems design (SOA/microservices) concepts, and capabilities.

· Assists hiring managers in creating job descriptions that identify the duties and responsibilities, education, experience and knowledge, skills, and abilities required to successfully complete the job.

· Partners with hiring manager providing consultative and advisory recruiting strategy including market trends, candidate assessments, candidate challenges, timelines, interview schedules/conflicts, etc.

· Partners with hiring managers to identify appropriate job level and salary for the position.

· Ensures all proper requisition forms have been completed and approved before position is posted.

· Posts positions on preapproved recruiting sites and social media platforms.

· Reviews/analyzes resumes and/or applications, interviews (via phone and/or one-on-one), identifies candidates meet requirements, schedules candidates for interviews with hiring managers, assist hiring managers in selecting candidates for hire, conducts reference and background checks.

· Completes paperwork for on-boarding new hire.

· Consults/advises hiring manager(s), supervisor, Human Resources, and candidates regularly on the status of the open position.

· Responsible for managing full cycle process in Workday

· Notifies unqualified candidates of their status.

· Travels and participates in college recruitment, job fairs, and other recruiting initiatives.

· Networks proactively with internal and external sources to identify potential candidates.

· Networks with civic, social and other groups and participates extensively in social media to advertise the presence of the company and job opportunities.

Technology used : ATS (TALEO, Workday, ICIMS, ADP, Taleo,).

*Laid off due to loss of key contract (MOJAVE contract with NGA)

CACI, Inc. Annapolis Junction, MD

Contract Intelligence Recruiter

04-2018 – 09/2018

· I perform a variety of complex tasks for professional and administrative recruiting functions in support of identifying, interviewing, evaluating and selecting qualified employees to effectively meet the organization's staffing requirements.

· I provide full lifecycle recruiting function to include assisting hiring managers with developing and marketing job positions, sourcing, screening, coordinating interviews, reference checking, extending verbal and written offers while also maintaining candidate information in the automated recruiting system.

· I meet with line leadership on an on-going basis to review organizational recruiting requirements and plans. Performs a variety of professional and administrative functions to ensure positions are filled with qualified candidates quickly. I provide regular reporting to senior management on recruiting issues.

· May assist in the creation of procedures and communication material that document recruiting practices. Represents department to internal/external applicants.

· Provide advice and guidance to less experienced employees.

· DUTIES: Full Life Cycle Intel Recruiting (all source analysts, cyber defense operations, etc.).

· I work on cleared openings (Secret to TS/SCI).

· This is a client facing, relationship building with managers role requiring the ability to qualify and build rapport with candidates.

· High volume recruiting for both commercial and government clients in need of technical professionals in the area of Information Technology, Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.

· I support two large programs in the Intel OCONUS community.

· Recruiting on all-source intel analysts, cyber intel analysts, etc.

· High volume, fast paced sourcing consistently being proactive with sourcing resumes/filling requirements. they need to be consistent and proactive with sourcing resumes/filling requirements.

· Conducting full life cycle recruiting and qualifying candidates, sending them over to the end client and setting up interviews.

*Contract Ended as scheduled

Enlightened - Washington, DC

Contract Lead Technical Recruiter

7/2017-4/2018

· At Enlightened, we take pride in providing intelligent IT solutions that strategically address the needs of today's constantly changing business environment.

· With proven expertise in cyber security, management consulting and software development and integration, we leverage advanced technology and process excellence to help our clients achieve visible results. We strive to ensure our solutions and services have a measurable impact on our client's investment.

· If you have the proven expertise and a drive to deliver, we invite you to become Enlightened.

· Heavy volume recruiting for both commercial and government clients in need of technical professionals in the area of Information Technology, Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts.

· Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.

· As part of the Talent Acquisition Group, I provide expertise in sourcing and recruiting best-in-class candidates, act as a liaison between candidates and the organization, and ensure best practices are utilized.

· Responsible for managing full cycle process in Workday

· I Report directly to the Operations Director.

Essential Job Duties:

Works as part of a small team performing full lifecycle recruiting for technical positions in software development, management consulting, and cyber security to include screening resumes, technical queries, coordinating interviews, closing of candidates and other responsibilities to maintain the interests of candidates.

Provides recruiting support for current programs and for business development opportunities.

Makes use of effective resourcing strategies, such as Internet sourcing, networking, employee referrals, job boards, and use of applicant tracking system.

Builds a diverse pipeline of potential candidates by employing proactively effective, creative recruiting strategies and best practices to source, attract, screen, recruit and select top-qualified candidates for key positions across the organization. Utilizes applicant tracking system in processing candidates through various stages of the employment channel.

Technology used: ATS (TALEO, Workday, ICIMS, ADP, Taleo).

*Contract Ended as Scheduled Only Contract Role

DMI Bethesda, MD

Senior Technical Recruiter

4/2016-7/2017

Responsibilities and Duties:

· Executing a recruiting plan for handling recruiting activity around proposals for the Federal division at DMI and providing professional service to clients and candidates

· Clients included: DOD, NSA, DOJ, DOS, CIAq, and DHS

· Heavy volume recruiting for both commercial and government clients in need of technical professionals in the area of Information Technology, Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.

· Leveraging best practices around process, systems, candidate development, and research

· Partnering with the VP, Recruiting Operations, HR, and business leadership to ensure that recruiting is aligned with company business objectives, values and principles

· Networking extensively in the marketplace to ensure we have access to the best and brightest talent for every search

· Working with business partners to fully understand proposal activity – REQs to be posted, key personnel needed, sourcing/screening candidates, and finalizing letters of intent or commitment.

· Conduct full-life cycle recruiting for fully funded REQs also as needed.

· Responsible for creation of compensation packages and closing offers

· Diversity Recruiting: Pursuing a diverse mix of candidates for each position using targeted sourcing and networking

· Managing contingent search firms when necessary

· Delivering on recruiting related projects as assigned by VP, Global Talent Acquisition

· Ensuring that candidate data is up-to-date and relevant in Taleo

· Developing and maintaining a pipeline of qualified candidates

· Preparing status reports and attending meetings, as required

Technology used: ATS (TALEO, Workday).

*Laid Off Due to loss of two key contract (NIST)

BAE Systems, (Government Contractor) * Reston, VA

Technical Recruiter

4/2014-4/2016

· Assumed a full life cycle recruiting role hiring IT/Technical Professionals with a TS/SCI Full Scope Polly for the i2s Contract. Clients included the highest levels of the U.S. government and commercial enterprises around the world, including NSA, CIA, FBI, The Department of State, The Department of Justice, The Department of Defense, and The Department of Homeland Security.

· Recruited heavily for the following contracts: i2s.

· Service areas included a wide array of management consulting, program management, enterprise transformation, technology solutions and cultural and diplomatic-level language services. Emphasis placed in recruiting clearable/cleared candidates to work over-seas in red zones such as Afghanistan as linguists, translators, interpreters, cultural advisors, trainers and physical security officers.

· Heavy volume recruiting for both commercial and government clients in need of technical professionals in the area of Information Technology, Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts.

· Responsible for managing full cycle process in Workday

· Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.

· Sourced candidates heavily via Linked In, Facebook and other Social Media resources and through referrals, cold calling into competitors and networking.

· I also qualified and interviewed both consultants and direct hire candidates.

· Managed client and hiring manager relationships through superior service, while ensuring compliance with state and federal laws regarding recruitment and hiring practices.

· Responsible for OFCCP compliance & Affirmative Action Plan Administration.

· Assisted in the development of Total Compensation Plans during Proposals and creation of job descriptions using TALEO and Workday.

*Contract ended as scheduled Contract Only Role

Security Services Co. (Government Contractor) * Woodbine, MD

Senior IT Recruiter

05/2008-4/2014

· Assumed a full life cycle recruiting role hiring Government Contractors with varying levels of security clearance for an internationally recognized Service-Disabled Veteran Owned Business (SDVOB) headquartered in Woodbine, MD, with offices in the Middle East, Latin America, Europe, the Midwest, and Florida. Clients included the highest levels of the U.S. government and commercial enterprises around the world, including The Department of State, NSA, The Department of Justice, The Department of Defense, and The Department of Homeland Security. Recruited heavily for the following contracts: INSCOM, Bureau of Prisons, World Protective Services, LEP, George C. Marshall Language Center and TWISS.

· Service areas included a wide array of management consulting, program management, enterprise transformation, technology solutions and cultural and diplomatic-level language services.

· Emphasis placed in recruiting clearable/cleared candidates to work over-seas in red zones such as Afghanistan as linguists, translators, interpreters, cultural advisors, trainers, and physical security officers.

· Heavy volume recruiting for both commercial and government clients in need of technical professionals around Information Technology, Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle. Sourced candidates heavily via Linked In, Facebook and other Social Media resources and through referrals, cold calling into competitors and networking.

· I also qualified and interviewed both consultants and direct hire candidates.

· Managed client and hiring manager relationships through superior service, while ensuring compliance with state and federal laws regarding recruitment and hiring practices.

· Responsible for OFCCP compliance & Affirmative Action Plan Administration.

· Assisted in the development of Total Compensation Plans during Proposals and creation of job descriptions. Implemented TALEO, Workday system.

*Laid off due to company buy out Salaried Role

Lionbridge (Government Contractor) * Washington, DC

Recruitment Manager

11/2007/ - 5/2008

Managed, coached and mentored a team of 5 recruiters in the selection, interviewing and hiring of freelance interpreters, covering over 360 languages, for the Department of Justice and Department of Homeland Security. Trained new recruiters to ensure top quality screening, qualifying, interviewing, negotiation and closing skills were being utilized.

· Ensured each linguist candidate met applicable compliance and quality requirements at a Top-Secret Clearance Level with a Full Scope Polygraph through the completion of government security documentation (SF-85 & SF-85P).

· Managed the negotiation and documentation of payment agreements with new linguists.

· Streamlined the new linguist qualification process and proactively enforced agreed upon procedures.

· Developed and circulated recruiting status reports to Lionbridge's clients regarding critical recruitment needs, and progress around ongoing efforts.

· Planned, organized and executed nationwide recruiting trips to critical need locales.

· Created and implemented creative programs to attract and recruit new linguist candidates.

· Worked directly with select clients to recruit for more senior and arduous positions (SICOM & NSA).

· Created and implemented a departmental recruiting budget and key team performance metrics.

· Worked with the IT Department to create and improve tools, resulting in a more efficiently run department and a larger volume of submitted candidates.

*Laid off from position due to loss of key contract with DHS, which created financial constraints

Fannie Mae * Washington, DC (Contract Role)

Single Family Mortgage Business Contract Recruiter

06/2006-09/2007

· Conducted full life cycle recruitment efforts. Obtained headcount approvals from HR Business Partners and acquired salary ranges and job codes from compensation. Posted new requisitions to a variety of media sources to attract talent and screened candidates to fill niche positions. Moved candidates swiftly through all interview stages with hiring managers, extending and negotiating offers, and completing all required hire paperwork.

· Recruited primarily Accounting, Finance, Sales and IT Professionals such as: VP of Sales and Business Development, Director of Sales and Business Development, Regional Sales Manager, Senior Account Executive, Sales Associates, Inside Sales, Financial Analysts, Senior Accountants, Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers and Technical Program/Product/Project Managers.

· Recruited top talent at all levels within the corporation ranging from Administrative Assistant to Officers/EVP's.

· Utilized Taleo Applicant Tracking System

· Surpassed targeted hiring goals by 100%, averaging 20-25 fills monthly, more than any other employee in department from date of hire.

· Voluntarily doubled workload during busy times, managing between 35-45 open requisitions at a time, when the average number was 22.

*Contract ended as scheduled Contract Only Role

Spherion Professional Services Group * Washington, DC

Practice Director – Accounting/Finance

09/2007 – 11/2007

Coached, trained, and led a team of 2 Accounting and Finance Recruiters involving weekly one on one and group meetings to motivate, mentor and improve performance.

· Monitored weekly revenue and gross profit to ensure consistent upward trending and generated weekly group reports to submit to executive team.

· Tracked attendance, performance, and profitability of each recruiter.

Accounting/Finance Recruiter

3/2003-6/2006

Sourced a high volume and diverse pool of candidates via Internet, newspaper, candidate referrals, job fairs, open houses, local and national advertising, networking, and cold calling. Averaged 25-30 contractors at a given time coupled with 2-3 permanent placements a month.

· Placed both consultants and direct hire candidates in appropriate positions, and managed employees on client engagements.

· Completed reference checks, employment verifications and background checks.

· Developed strong client relationships and nurtured them through regular client visits and consistently superior service.

· Obtained highest monthly/annual GP of any recruiter in the office as of start date, producing approximately $400,000 in GP in last year with company.

*Resigned due to impeding company division and unusually high turnover Full Time Role

CitiFinancial * Columbia, MD

Corporate Recruiter

9/2002 - 3/2003

· Conducted full life cycle recruitment efforts for real estate professionals to service CitiFinancial's lenders nationwide.

· Distributed and collected vendor applications for review and approval, and negotiated vendor's salary, turn around time, geographic service areas and level of commitment.

· Maintained quality service through license updates, reference checks, background checks, insurance verifications and contractual agreements.

· Representative at national conferences, drawing interest in CitiFinancial and answering candidate questions.

· Trained, coached and served as a mentor to new recruiters working in US locations and India.

· Recruited and hired an average of 125-150 candidates on a monthly basis, exceeding all recruitment targets, and achieving the highest corporate wide recruiter output during employment with company.

EDUCATION:

Bachelor of Science Psychology - December 2001

The Pennsylvania State University, University Park, Pennsylvania

Concentration in Business.

MEMBERSHIPS:

Psi Chi National Psychology Honors Society

USS Swim Team member; State College League; blue ribbon winner in

both individual and relay events consistently.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Front Waiter - Clyde's of Chevy Chase, Chevy Chase
03.1999 - 07.2010
Server - The Corner Room
11.1998 - 10.1999
Busser - Denny's
06.1996 - 07.1998
The Pennsylvania State University - Bachelor of Science, Industrial Organizational Psychology
KYLE MARBLE