Kyler Northern
Salt Lake City,UT
Summary
Accomplished and approachable professional with a track record of cost-effective property operations, consistently maintaining high occupancy rates and generating steady revenues. Proven ability to collaborate with tenants, owners, and service providers to meet and exceed property management requirements. Skilled in overseeing capital projects, coordinating repairs, meeting with prospective tenants, and resolving business concerns effectively.
An outgoing and hardworking professional, adept at addressing residents’ needs, maintaining properties, and driving profit and occupancy success. Demonstrated expertise in business management with strong operational and team leadership skills. Committed to a results-focused and quality-driven approach, ensuring exceptional property management performance
Overview
9
9
years of professional experience
Work History
Property Manager
STYL Residential
Salt Lake City, UT
10.2023 - Current
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Compiled and conveyed operational and financial data to regional manager.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Developed and implemented residential property management strategies to maximize rental income.
- Developed relationships with vendors who provide services related to residential property management.
- Provided support to tenants regarding any issues or concerns they had about their rental units.
- Monitored market conditions in order to adjust rents accordingly when appropriate.
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions.
- Advised landlords on marketing strategies to attract new tenants quickly.
- Negotiated leases with tenants, ensuring all terms were clearly outlined and agreed upon.
- Inspected vacant units prior to leasing out to make sure they meet safety standards.
- Created detailed reports for landlords on the condition of their properties.
- Managed the eviction process when necessary in accordance with applicable laws.
- Ensured that all rent payments were collected on time from tenants.
- Coordinated maintenance services such as plumbing, electrical repairs, landscaping.
- Provided support during emergency situations such as fires or natural disasters.
- Organized the move-in, move-out process for new, former tenants including cleaning services if needed.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Exercised direct supervision over property staff.
- Drafted and monitored budgets for overall maintenance and operations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Identified areas for cost savings by analyzing current spending patterns related to assets.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed resources effectively by delegating tasks among team members according to their strengths.
- Oversaw capital projects related to environmental services including budgeting, staffing, equipment procurement and maintenance.
- Collaborated with executive leadership team on strategic initiatives such as mergers and acquisitions or capital projects.
- Managed research projects, overseeing timelines, budget, and resource allocation.
- Processed invoices and purchase orders for payment.
- Reviewed and verified invoices for accuracy and completeness.
- Followed up on past due accounts receivable balances to ensure timely payment.
- Processed vendor payments and reconciled vendor statements.
- Resolved discrepancies between invoice information and purchase orders.
Leasing Manager
STYL Residential
Oak Park, IL, IL
08.2022 - 10.2023
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Agent
STYL Residential
Oak Park, IL
03.2022 - 08.2022
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Consistently maintained exceptional tour to close ratio.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
Leasing Agent/Assistant Manager
Pinnacle Property Management
09.2019 - 01.2020
- Served as key assistant to property owner for all leasing activities involving apartment units. Facilitated lease document generation, applicant screening for eligibility, unit viewing with prospects, negotiating rental agreements, and helping clients navigate the application process. Achieved successful outcomes from online marketing initiatives while orchestrating diverse resident functions and events. Collaborated closely with various vendors and promptly resolved issues raised by current residents.
Lead Host/ Private Dining Sales Assistant
Red The Steakhouse
09.2018 - 08.2019
- Provided excellent customer service to guests and regular clientele
- Make reservations upon request and ensure reservations are carried out accordingly
- Co-managed restaurant floor and hosts during dinner services as well as controlled the flow of the restaurant
- Obtained experience in training new employees and administrative/office skills
- Also gained experience in the sales/marketing department for private dining as well as coordinating private events.
Hostess/Carryout/Delivery Service
Maggiano's Little
08.2016 - 04.2018
- Input reservations for guests into the OpenTable system and escorted guests to their designated table upon reservation and/or arrival
- Create floor plans and plan seating arrangements for large groups/parties for each work shift
- Assigned servers designated sections to serve guests
- Also obtained experience in carryout which entailed; inputting to go orders, credit/cash transactions via POS systems, making sure orders were ready in accordance to guests arrival, as well as providing excellent customer service.
Assistant
Park Place of Elmhurst Senior Community
05.2015 - 08.2016
- Escort residents to the dining area and serve meals in a timely manner
- Ensure that the orders are assembled properly as well as manage the dining room floor, making sure dinner service runs smoothly during each shift
- Assisted in resident holiday parties and events.
Education
High School Diploma -
Timothy Christian High School
Elmhurst, IL05.2016
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILSkills
- Tenant Relations
- Emergency Response
- Performance Assessment
- Tenant and Owner Liaising
- Leasing Reports
- Department Planning
- Rental Pricing Strategies
- Office Procedures
- Equipment Replacement
- Property Tours
- Deposits Management
- Collections Procedures
- Disturbance Handling
- Dispute Handling
- Code Compliance
- Maintaining Closing Ratios
- Fair Housing Laws Knowledge
- Administrative Leadership
- Vacancy Marketing
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Maintenance Oversight
- Social Media Engagement
- Property Showing
- Market Tracking
- Rent Pricing Optimization
- Capital Projects Management
- Capital forecasting and reporting
- Staff Management
- Legal knowledge
- Customer service-focused
- Property Inspections
- Invoices and billing
- Flexible and Adaptable
- Conflict Resolution
- Teamwork and Collaboration
- Organization and Time Management
- Team Management
- Attention to Detail
- Interpersonal Communication
Accomplishments
Received a Certificate of Achievement for Top Agent within the company for out Q3 of 2022!
Additional Information
- Awards 2016 IHSA State Cheerleading Championship.
Timeline
Property Manager
STYL Residential
10.2023 - Current
Leasing Manager
STYL Residential
08.2022 - 10.2023
Leasing Agent
STYL Residential
03.2022 - 08.2022
Leasing Agent/Assistant Manager
Pinnacle Property Management
09.2019 - 01.2020
Lead Host/ Private Dining Sales Assistant
Red The Steakhouse
09.2018 - 08.2019
Hostess/Carryout/Delivery Service
Maggiano's Little
08.2016 - 04.2018
Assistant
Park Place of Elmhurst Senior Community
05.2015 - 08.2016
High School Diploma -
Timothy Christian High School
Some College (No Degree) -
College of DuPage
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