Proficient in Microsoft Office applications. Employee of the month nominee at both Loews Hotel properties. Dynamic and detail-oriented professional with experience at Loews Hotels & Co, excelling in customer service and cash handling. Recognized for effective multitasking and problem-solving skills, consistently exceeding expectations. Great with demonstrating strong communication and teamwork abilities to enhance guest experiences.
•Taking guests orders and making drinks accordingly.
•Organizing order signs and making back up coffee for guests
•Resolving any issue a guest may have and making sure it gets sorted properly.
•Using Loews Hotels & Co current “POS” cashier system.
•Making sure to follow Loews Hotels & Co as well as Starbucks guidelines such as 10-5 Engage & Delight.
•Talking and communicating with guests and answering any questions they may have about their stay.