Hi, I’m
Kyler Petersen
Sales Executive
Herriman,UT
Summary
A versatile and dynamic sales leader with more than 10 years of quota carrying enterprise sales experience and closing complex solutions Cloud-Based customer solutions; IVR/ACD, Omni-channel, analytics, workforce management, artificial intelligence, knowledge management, machine learning, automation, and quality management. Determined, hardworking, and experienced consultative solution sales professional with a consistent track record of achieving sales targets at record levels! I have a proven ability to make solid connections and overcome rejection to achieve better sales results by utilizing the sales training I've had with Customer-Centric and MEDDIC to the complete Solution Selling
Overview
17
years of professional experience
13
years of post-secondary education
Work History
CHANNEL ALLIANCESDraper, UT
DIRECTOR BUSINESS DEVELOPMENT
06.2022 - 11.2022
Job overview
- Utilized networking skills to develop new relationships with key CCaaS Vendors
- Created and launched new channel sales network that revitalized sales and marketing efforts and resulted in 68% increase in company sales and steadily increasing market share
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Developed and executed plans and action items to boost channel partner revenue and cultivated close business relationships with partners, leading to increased loyalty and retention.
TalkdeskSan Francisco, CA
SENIOR, ENTERPRISE ACCOUNT EXECUTIVE
08.2021 - 06.2022
Job overview
- Deep understanding of customers strategic growth plans
- I purposed a new business strategy to use a proof of concept earlier in the sales process which increased the the ROI by 28%
- I leveraged my Networks and Large Roll-of Dex and out-of-the-box strategies to penetrate new business strategies to create $12M of forecasted ACV revenue pipeline within my first 6 months
- Self-generate leads from personal connections, referral partners, and regional networking events and works one-on-one with Sales development on their sales strategizes
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts
- Put together and implemented personalized solutions for each client.
CCI Network ServicesSalt Lake City, UT
BUSINESS ACCOUNT EXECUTIVE
10.2020 - 08.2021
Job overview
- Developed and executed strategic initiatives to implement critical changes and improvements in business development and sales programs
- Served as the subject matter expert (SME) on the Contact Center as-a-Service (CCaaS)
- Responsible for the strategic direction of our inside sales team
- Oversaw a strategic account generation resulting in $19M in the forecasted pipeline for new CCaaS logos
- Developed and implemented value-added strategies to increase profitability, expand market share, and cement customer relationships
NICE inContactSandy, UT
SENIOR, ACCOUNT EXECUTIVE
04.2015 - 06.2020
Job overview
- Over-achieved on quota; consistently achieving over 165% in quota attainment
- Consultative sales services for cloud vs Premises-based solution
- Provided executive-level coaching with clients
- Strategized how our offerings would benefit their business strategies, including long-term ROI's
- Mentored BDR teams with assisted improvements on their sales strategizes, which improved pipeline generation by 62%% and over $46M
- Presidents club winner for outstanding sales efforts in 2016, 2017, 2018, and 2019.
T-MobileLake City, UT
REGIONAL SALES MANAGER
01.2010 - 04.2015
Job overview
- 140% Average quota attainment by matching my speed with EXTRA outreaching and coaching sessions that we are adding services to every customer interaction
- Improved our market performances on KPI Metrics by 125% by adapting/utilizing a sales chart to track customer vocal cues during the sales process
- Sold and worked with store managers on a variety of T-Mobile new products, network integration services, and telematics
- Drove the selling efforts by counseling, training, and developing store leaders and personnel, which resulted in increased revenue by $1,200,000 regionally.
CitibankSalt Lake City, UT
DIRECTOR, SALES DEVELOPMENT
01.2006 - 01.2010
Job overview
- Directed and audited outbound phone calls and put in place a more straightforward call flow that increased first call resolution by 26% and Average handle time by 46%
- Managed a data consolidation project to streamline customer information displayed for new accounts, resulting in a 20% increase in agent efficiencies
- Directed gamification metrics as a motivational incentive for high-performance representatives resulting in a 165% success rate
- Increased sales from various channels.
Education
Weber State UniversityOgden, UT
High School Diploma from Computer And Information Sciences
08.2009 - Current
Skills
Cloud Technology Sales methodologies Channel Sales Developmentundefined
Timeline
DIRECTOR BUSINESS DEVELOPMENT
CHANNEL ALLIANCES
06.2022 - 11.2022
SENIOR, ENTERPRISE ACCOUNT EXECUTIVE
Talkdesk
08.2021 - 06.2022
BUSINESS ACCOUNT EXECUTIVE
CCI Network Services
10.2020 - 08.2021
SENIOR, ACCOUNT EXECUTIVE
NICE inContact
04.2015 - 06.2020
REGIONAL SALES MANAGER
T-Mobile
01.2010 - 04.2015
Weber State University
High School Diploma from Computer And Information Sciences
08.2009 - Current
DIRECTOR, SALES DEVELOPMENT
Citibank
01.2006 - 01.2010
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