Kyler Skaggs
Tuscola,IL
Summary
Eager to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated and dependable relationship- builder who is successful at developing and maintaining positive relationships with colleagues and clients. Excellent organizational strengths and a superior work ethic. Goal-oriented with calm and focused demeanor in stressful situations. Organized and dependable candidate successful at managing multiple priorities or projects simultaneously with a high degree of accuracy and with a positive attitude. Willingness to take on added responsibilities. Reliable and successful at promoting customer loyalty and satisfaction using consultative techniques and diligent attention to individual needs. Approach each situation with alertness, compassion and concern. Continually follow procedures, standards, policies, codes of conduct, safety codes and regulations.
Overview
5
5
years of professional experience
Work History
Sales Associate
Russell Cellular Verizon Wireless
10.2022 - Current
- Answered customer questions and concerns about products and services, helped locate merchandise, and promoted key items along with promotional offerings and products and conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed and built a strong rapport, retention, and loyalty with customers and created a positive impression of business by listening and engaging in friendly conversation with customers to better uncover their individual needs and desires to identify and recommend optimal products based on their needs.
- Delivered energetic and welcoming responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Scheduled and maintained appointments with the customer including follow-up calls
- Created an inviting environment for customers by daily maintaining store organization and cleanliness.
- Key holder- responsible for opening and closing store
- Generated new sales leads to achieve and exceed monthly sales goals, which included cold calls to customers that were generated by our in-store system. Of which, presented offers to save on the bill amount and/or promotions directly correlating with each individual customer's account.
- Accessed customer accounts to evaluate, analyze, and discuss current billing as well as collecting and analyzing customer service performance and data, taking action regarding their responses and best course of action
- Used the in-store system to process credit applications for Verizon cellular service
- Collect all information needed to calculate price quotes, order amounts, discount rates, prorated billing, taxes and other fees
- Collected customer bill payments and updated balances on their account
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Used the in-store system to locate inventory at our other locations or Verizon directly and placed special orders. I also made the arrangements to get the product to the customer in a timely manner. All while updating the customer on expected delivery date, delayed shipping, and/or when the product reached our location.
- Maintained up-to-date knowledge of store sales, daily promotions, product and promotion training, payment policies and security standards.
- Received shipment, opened, checked in and received the merchandise with our in-store system, shelved and organized or arranged the merchandised products in visually appealing and organized displays according to store plan or layout
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Alerted management of potential security issues and/or concerns
- I worked alone for an average of 20 hours per week; working both weekdays and weekends.
- On call for shifts and volunteered for extra shifts especially during holidays and other busy periods to alleviate staffing shortages.
- Cash-in and cash-out on in-store system cash register ensuring the start of the day balanced as well as the end of the day balanced. Informing management of discrepancies.
- Performed routine weekly and monthly inventory count, updating and finding discrepancies as well as providing management with the discrepancies and sending the reports in the company inventory specialist
- Updated signage and price tags within the store ensuring the dates are not outdated and/or the promotion has expired
Sales Associate
OSL Retail Wireless
05.2022 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit applications and other company goals
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sandwich Artist
Jimmy Johns
06.2021 - 05.2022
- Kept workplace clean and organized in line with restaurant policies.
- Promptly delivered special take out orders to customers via personal vehicle
- Greeted guests, promoted specials, and took in house orders as well as drive-in orders and documented customer orders in our system
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Maintained effective supply levels by monitoring and replenishing serving stations with fresh food
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with requested condiments, silverware, and napkins
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Thoroughly hand-washed dishes
- Accurately operated cash register to process customer payments by identifying price of goods, calculating bills, and deducting provided coupons or applying promotional deals
- Shared information with customers about menu items, preparation methods, and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared recipe ingredients by baking, washing, peeling, cutting, and measuring.
- Accurately prepared food based on customer's preferences
Cashier
Burger King
09.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Used a counterfeit marker on cash to check bills for fraud as well as manually inspecting the bills
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Kept cash register stocked, notifying my manager if low on bills or coins
- Placed both in house and drive-thru orders ensuring that I entered their order in the system correctly
- Maintained store appearance by cleaning dining area, cash wrap area, and bathrooms
Grocery Bagger
IGA Grocery Store
04.2020 - 08.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers
- Helped customers complete purchases by moving heavy items and bagging purchases.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Bagged grocery items based on customer preference
- Worked hand and hand with cashiers to ensure we met the customer's needs and expectations and were efficient with their time
Cook
McDonald's
12.2018 - 09.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained and restocked well-stocked stations with supplies, ingredient items to maintain maximum productivity and kitchen efficiency
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Readied ingredients in advance to expedite on-demand orders, chopping vegetables, preparing sauces and other garnishes.
- Communicate kitchen needs with supervisor
- Assist with unloading deliveries and their proper storage
- Ensuring food items ordered are properly wrapped according to standards
- Operated and maintained the oil fryer and flat iron grill ensuring that these were operating correctly and the heat settings and timer was set for the correct settings per food item cooked.
Education
No Degree - CPR Certification
Lake Land Community College
Mattoon, IL01.2022
High School Diploma -
Tuscola High School
Tuscola, IL05.2021
Skills
- Adaptable, Flexible, and Transferable (Open availability)
- Task-oriented/focused with Multitasking strengths
- Efficiency in Time Management- arriving and completing tasks on time using strategic planning to meet deadlines (Dependable)
- Effectively performs high quality problem-solving and decision-making with honesty and commitment to what is ethical and meets company standards, protocols, and/or code
- Thinks clearly and rationally in stress induced environments
- Ability to learn and operate various technology and efficiently use computer programs, software, and applications
- Willingness to take responsibility for own actions
- Work efficiently with others or independently
- Ability to motivate others
- Active Listening
- Verbal and written communication
- Excellent customer service and people skills with experience of engaging with diverse individuals and ability to show compassion and willingness to help others
- Absorbs job knowledge and has eagerness to learn more
Volunteer Work
Volunteered as flag football coach from 2019-2021 for Tuscola, IL. The program was originally created and directed towards children with disabilities and/or were not allowed to play in middle school due to the limitations of the school. However, this program had no limitations other than age group. I coached both male and female players
Volunteered at Atwood Christian Church from 2017-2021. Assisted and participated in choir with vocals, sound checks, setting up and taking down the stage. I also donated my time to the church during their activities and events. I assisted in the set up and take down of food stands, chairs, and tables. I made sure the common area and kitchen when clean prior to the event and afterwards. I meal prepped food, washed dishes, served food, and collected and exchanged money to be donated to the church.
Timeline
Sales Associate
Russell Cellular Verizon Wireless
10.2022 - Current
Sales Associate
OSL Retail Wireless
05.2022 - 10.2022
Sandwich Artist
Jimmy Johns
06.2021 - 05.2022
Cashier
Burger King
09.2020 - 05.2021
Grocery Bagger
IGA Grocery Store
04.2020 - 08.2020
Cook
McDonald's
12.2018 - 09.2019
No Degree - CPR Certification
Lake Land Community College
High School Diploma -
Tuscola High School
Similar Profiles
Kevin BergeronKevin Bergeron
Store Manager at Russell Cellular Verizon WirelessStore Manager at Russell Cellular Verizon Wireless
Joseph CastanedaJoseph Castaneda
Sales Representative Manager at Russell Cellular Verizon WirelessSales Representative Manager at Russell Cellular Verizon Wireless
Faith BisgroveFaith Bisgrove
Wireless Sales Representative at Russell Cellular Verizon WirelessWireless Sales Representative at Russell Cellular Verizon Wireless