Danielle Hackney
Philadelphia,PA
Summary
Excellent communication and organizational skills strong worth ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.
Overview
16
16
years of professional experience
Work History
Elementary Teacher
Mastery Charter Schools
2018.08 - Current
- Drive student achievement and set high expectations for all students
- Commit to professional growth, self-reflection, a receptiveness to feedback, and a desire to continuously improve
- Implement rigorous and appropriate lesson plans, assignments, and assessments in cooperation with Mastery school-based leadership and curricular resources developed by Mastery’s central office Academic Team
- Work closely with school leaders to analyze student assessment data to measure progress and use data to inform instruction
- Collaborate in grade level teams to discuss student work, share best practices, plan events for joy and humor, and ensure student mastery of standards
- Engage families in their children’s education by building relationships and maintaining regular communication
- Demonstrate genuine interest, belief, and care for students’ personal and academic success
- Respond positively and effectively to challenges with a solutions-oriented resiliency.
Therapeutic Support Staff
Northwestern Human Services
2017.03 - 2018.08
- Provide one-on-one services to a client in the location prescribed by the psychologist home, school, community Implement methods and interventions from the treatment plan to help the client achieve the goals of the treatment plan Act as a liaison between client and team of behavioral therapists to update and monitor the treatment plan weekly Execute interventions and treatment plans, create patient support teams, monitor progress within the treatment plan and report conclusions to the behavioral team
Retail Sales Manager
AT&T
2011.04 - 2017.02
- Fully accountable for execution of sales, service and customer experience initiatives in store assigned goals for customer experience and reputation, sales and service, revenue and productivity Demonstrated Great customer service by Delivering an Extraordinary Experience
- Maintained a strong knowledge of company's products, pricing plans, promotions, and service features
- Assisted customers in understanding their monthly bill
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services
- Educated and engaged customers through product demonstrations.
Store Manager
Public Storage Inc
2010.02 - 2011.04
- Maintain accurate records for each customer including lease, addendums, correspondence Communicate with customers and potential customers in a manner that is professional and in a fashion, that limits the legal liability of the company Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines
Customer Service Associate/Supervisor
Kmart
2008.04 - 2011.01
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Shared product knowledge with customers while making personal recommendations.
Education
MS in Human Services -
Chestnut Hill College
Philadelphia, PA12.2022
BA in Human Services -
Chestnut Hill College
Philadelphia, PA05.2021
High School Diploma -
George Washington Carver School of Engineering and Science
Philadelphia, PA06.2007
Skills
- Lesson Planning
- Oral Communication
- Critical Thinking
- Collaborative Learning
- Creative Problem Solving
- Teacher Collaboration
- Differentiated Instruction
- Individualized Instruction
- Student Records Management
- Classroom Management
- Afterschool Program Leadership
- Team Collaboration
Additional Information
Advanced skills in Microsoft Word, Excel, PowerPoint, Database, and Spreadsheet.
Groups Volunteer Experience
AMERICAN YOUTH FOOTBALL AND CHEER ASSOCIATION, 08/01/16, Present, Volunteering and providing guidance to young ladies, teaching leadership skills, structure, and physical endurance to reach local, regional, and national championships in a non-profit organization. Help build self-esteem to young teenage girls, so they become well rounded citizens.
Awards
- Liberty Leaders Winner, 09/01/16, Exceeding sales goals, and delivering an extraordinary experience
- Service of Excellence Award Winner, 09/01/16, Awarded to the top sales representatives in the nation for tremendous customer experience results, and exceeding sales goals
Timeline
Elementary Teacher
Mastery Charter Schools
2018.08 - Current
Therapeutic Support Staff
Northwestern Human Services
2017.03 - 2018.08
Retail Sales Manager
AT&T
2011.04 - 2017.02
Store Manager
Public Storage Inc
2010.02 - 2011.04
Customer Service Associate/Supervisor
Kmart
2008.04 - 2011.01
MS in Human Services -
Chestnut Hill College
BA in Human Services -
Chestnut Hill College
High School Diploma -
George Washington Carver School of Engineering and Science
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