Kyle Nowland
Wyalusing,United States
Summary
Sales and customer service professional with a strong background in wireless technology, automotive sales, and relationship-driven sales strategies. Proven ability to assess customer needs, deliver tailored solutions, and exceed sales targets across multiple industries. Adept at leveraging digital tools to enhance customer experiences and streamline sales processes. Skilled in trust-building, negotiation, and executing business plans to drive revenue and customer satisfaction. Committed to continuous learning and staying ahead of industry trends to provide the best service possible.
Overview
10
10
years of professional experience
Work History
Sales And Leasing Consultant
Ferrario Chrysler Dodge Jeep
Sayre, United States
07.2024 - 02.2025
- As a Sales and Leasing Consultant, I welcomed customers and assessed their vehicle needs to recommend the most suitable options
- I conducted detailed vehicle demonstrations, highlighting key features and benefits to align with customer preferences, and facilitated test drives, addressing inquiries about specifications, pricing, financing, and warranties
- I skillfully negotiated sales contracts in compliance with company policies, ensuring customer satisfaction and achieving successful sales outcomes
- To maintain strong customer relationships, I provided proactive follow-ups to address concerns and ensure satisfaction post-sale
- I collaborated with the sales team to consistently meet and exceed monthly targets, contributing to the overall success of the dealership
- Staying informed about product knowledge, industry trends, and competitor offerings allowed me to provide competitive and valuable service
- Additionally, I ensured a professional and welcoming environment by maintaining a clean and organized showroom and vehicle lot
Mobile Expert
T-Mobile
Tunkhannock, United States
10.2023 - 06.2024
- As a Mobile Expert at T-Mobile, I ensure exceptional service by exceeding customer expectations in account setup, device support, and account servicing
- I utilize digital tools to communicate effectively and educate customers on T-Mobile solutions, identifying their needs and employing solution-based selling techniques to showcase the value of our products and services
- With a passion for connecting on a personal level, I bring friendliness and engagement to every customer interaction while proactively reaching out to potential customers to drive sales activity and build lasting relationships
- In addition to my sales expertise, I have undergone comprehensive training on the T-Mobile in-store experience, products, and processes
- I take pride in supporting my team, offering guidance and encouragement as they progress in their roles, and sharing valuable skills like value-based selling and bundling
- During transactions, I assist team members to ensure a seamless and positive experience for customers, contributing to both individual and team success
Tech Advisor
Verizon Authorized Retailer, TCC
Tunkhannock, United States
05.2018 - 10.2023
- As a Tech Advisor, I evaluated customers' wireless needs and provided tailored recommendations by detailing current promotions and services that best suited their requirements
- I consistently upsold customers by suggesting accessories and promotions to maximize value and increase revenue
- By modeling professionalism and collaborating effectively with team members, I contributed to achieving outstanding results and maintaining a high standard of customer service
- I adhered to company guiding principles, ensuring every interaction met or exceeded expectations for sales and customer satisfaction
- Additionally, I actively participated in sales initiatives, leveraging promotions and trends to drive revenue growth and enhance the overall customer experience
Quality Control Technician
Quality Packing Industries
01.2018 - 05.2018
- As a Quality Control Technician, I inspected products to ensure they met regulatory standards and company requirements
- I played a key role in identifying and resolving production issues, contributing to reduced defect rates and improved overall quality
- By liaising between the quality control team, other departments, and contractors, I provided valuable project updates and consultations to maintain alignment and efficiency
- Additionally, I communicated effectively with production team members to address quality concerns, fostering a collaborative environment focused on continuous improvement
Sanitation Technician
Cargill
01.2017 - 01.2018
- As a Sanitation Technician, I collaborated with team members across multiple departments to uphold USDA cleanliness standards and ensure a safe production environment
- I expertly handled hazardous chemical cleaners, ensuring proper mixing, usage, and storage to minimize risks of injury or illness
- By adhering to strict safety and cleanliness protocols, I maintained equipment in optimal condition and efficiently reassembled production lines to minimize downtime and restore operations
- Additionally, I performed thorough cleaning of machinery to safeguard consumers from contamination and illness, contributing to the overall quality and safety of the production process
Paraprofessional
PSA Healthcare - 30 Years of Trusted Home Care
06.2015 - 01.2017
- As a Paraprofessional, I provided compassionate support for patients' daily hygiene needs, including bathing, dressing, dental care, and personal grooming, ensuring their comfort and dignity
- I efficiently scheduled daily and weekly care hours for my client caseload and completed regular check-ins and progress reports to monitor their well-being
- By building strong relationships with clients and their families, I fostered trust and a safe, caring environment
- I maintained clean, safe, and well-organized living spaces to promote a positive and healthy atmosphere
- Additionally, I supported disabled clients in maintaining their independence and overall well-being, contributing to their quality of life and personal growth
Education
High School Diploma -
Wyalusing Valley High School
06.2015
Skills
- User support
- Technical support
- Product knowledge
- Desktop support
- Customer service
- Complaint resolution
- Active listening
- Customer success management
- Product troubleshooting
- Negotiation strategies
- Multitasking and organization
- Task prioritization
- Retail marketing
- Business development
- Customer education
- Service upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Career advancementWork-life balanceCompany CultureWork from home optionQuote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Timeline
Sales And Leasing Consultant
Ferrario Chrysler Dodge Jeep
07.2024 - 02.2025
Mobile Expert
T-Mobile
10.2023 - 06.2024
Tech Advisor
Verizon Authorized Retailer, TCC
05.2018 - 10.2023
Quality Control Technician
Quality Packing Industries
01.2018 - 05.2018
Sanitation Technician
Cargill
01.2017 - 01.2018
Paraprofessional
PSA Healthcare - 30 Years of Trusted Home Care
06.2015 - 01.2017
High School Diploma -
Wyalusing Valley High School
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