KYLEY KLEM
Solution Consultant
Los Angeles,CA
Summary
Strategic CRM & Marketing Technology Consultant with 7+ years of experience driving digital transformation through Dynamics 365 and Power Platform. Skilled in managing cross-functional teams, gathering requirements, and delivering scalable CRM solutions across sales, marketing, and customer engagement. Passionate about optimizing marketing tech stacks to improve personalization, targeting, and automation. Proven ability to align business needs with technical solutions in fast-paced, customer-centric environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Solution Consultant
Microsoft
01.2021 - Current
- Delivered end-to-end CRM and marketing solutions for enterprise clients, supporting over 30,000 users and improving campaign execution speed by 30% through streamlined automation.
- Partnered with cross-functional teams to define and launch features that supported 10+ large-scale deployments across sales, marketing, and service.
- Facilitated alignment across business and engineering teams, resulting in a 20% reduction in implementation delays and improved stakeholder satisfaction.
- Integrated Azure DevOps, Copilot, Power Automate, and Power BI, driving a 40% improvement in reporting accuracy and campaign visibility.
- Championed a configuration-first approach that reduced development time by 25% and lowered maintenance overhead for clients.
Dynamics 365 Consultant
Hitachi Solutions
01.2019 - 06.2021
- Led CRM implementations across healthcare and manufacturing clients, contributing to 5+ full-cycle deployments of Dynamics 365 Sales and Customer Service.
- Managed offshore delivery teams and sprint ceremonies, improving delivery efficiency by 20% and maintaining a consistent two-week release cadence.
- Designed custom Canvas Apps to digitize workflows, reducing manual processes by 30% and enhancing user adoption across field teams.
- Collaborated with client stakeholders to gather and translate business requirements, resulting in higher UAT pass rates and reduced rework.
Business Analyst, Dynamics CE
Avanade
09.2017 - 06.2019
- Supported delivery of enterprise CRM projects by coordinating sprint activities, backlog grooming, and cross-team collaboration across multiple industry clients.
- Facilitated requirements workshops and ongoing communication with clients, improving project clarity and reducing delivery delays by 15%.
Education
B.A. - Business Administration, Psychology
Concordia University
Portland, OR 08.2013 - 05.2017
Study Abroad Program
University of Economics
Prague, Czech RepublicSkills
- Dynamics 365 CRM (Marketing, Sales, Customer Service)
- Salesforce
- Power Platform
- Copilot
- Canvas Apps
- Power BI
- Email Marketing Proficiency
- Push Notifications
- Marketing Campaigns
- Stakeholder Communication
- Agile Framework Proficiency
Marketing Project Experience
- Led Dynamics 365 Marketing implementation for Marsh McLennan (a global professional services firm with over 85,000 employees), enabling automated email and SMS campaigns across multiple business units.
- Designed audience segmentation and communication flows for DC Child Services, improving client outreach and service efficiency.
- Built campaign performance dashboards in Power BI for Dignity Health, tracking patient engagement and marketing ROI.
- Defined CRM marketing requirements for McKesson, streamlining workflows using Power Automate and Canvas Apps.
- Collaborated with business and technical teams to translate marketing strategy into scalable, low-code CRM solutions.
Timeline
Solution Consultant
Microsoft
01.2021 - Current
Dynamics 365 Consultant
Hitachi Solutions
01.2019 - 06.2021
Business Analyst, Dynamics CE
Avanade
09.2017 - 06.2019
B.A. - Business Administration, Psychology
Concordia University
08.2013 - 05.2017
Study Abroad Program
University of Economics
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