Kyley McClung
Phoenix,AZ
Summary
As a Property Manager, I am dedicated to driving business operations forward by effectively managing staff, coordinating activities, and delivering outstanding customer service. I create a dynamic and productive work environment by fostering open communication with my team, setting clear objectives, and rigorously monitoring performance. I take pride in maintaining precise financial records, overseeing maintenance and repairs, and ensuring full compliance with regulatory requirements. Through these efforts, I confidently maximize property value, enhance resident satisfaction, and propel business growth.
Overview
3
3
years of professional experience
Work History
Community Manager
CAM Properties
Phoenix, AZ
06.2024 - Current
- Supervise the daily management of 206 housing units to ensure effective and efficient operational functioning.
- Lead a dedicated team of six property management professionals, offering guidance and support to enhance operational efficacy.
- Conduct annual inspections to identify maintenance requirements, safety hazards, and compliance issues.
- Address and resolve tenant disputes and conflicts in a professional manner, thereby preserving positive relationships, and mitigating potential legal complications.
- Maintain meticulous property records, including lease agreements, maintenance logs, rental payments, and invoices.
- Cultivate and sustain positive relationships with property owners through consistent communication regarding property performance, and financial outcomes.
- Prepare and submit monthly reports with accuracy, including delinquency reports, month-end accounting reports, variance reports, and occupancy statistics.
Senior Property Manager
Security Properties Residential and LivCor
Chandler, AZ
11.2021 - 06.2024
- Oversaw the comprehensive daily operations of 432 residential units, ensuring all aspects ran smoothly and efficiently.
- Led a dedicated team of nine skilled property management professionals, fostering teamwork and collaboration to achieve department goals.
- Successfully improved the property’s ATR dramatically, reducing it from 14% to an impressive 5% within just two months through strategic initiatives and diligent management.
- Accurately prepared and completed essential financial statements, conducted in-depth monthly accounting reports, and produced detailed delinquency, variance, and occupancy reports, providing clear insights into property performance.
- Compiled and presented comprehensive leasing reports for management’s review, analyzing critical metrics like vacancy rates, turnover rates, and revenue growth trends to inform strategic decisions.
- Managed significant capital improvement projects, overseeing renovations and upgrades designed to enhance the overall value and appeal of the property.
- Cultivated strong relationships with trusted vendors, ensuring that all work was completed on time and met quality standards, which contributed to the smooth running of property operations.
- Oversaw the management of the petty cash account, maintaining meticulous records for transparency and accuracy.
- Coordinated seamless move-in and move-out processes, handling lease signings, security deposit management, and utility transfers to ensure a hassle-free experience for tenants.
- Prepared lease agreements, renewals, and move-in/move-out documentation with precision and efficiency, ensuring compliance with all legal requirements.
- Managed the rent collection process rigorously, ensuring that tenant payments were received on time, while also addressing any accounts that fell into delinquency promptly and professionally.
- Effectively executed the monthly eviction process, preparing all necessary legal documents with care, and coordinating with attorneys as required to ensure compliance with legal protocols.
- Conducted thorough market research on a regular basis to remain informed about current rental rates and leasing specials in the area, using this knowledge to make well-informed pricing recommendations.
- Utilized advanced CRM software to meticulously track leads, follow up with prospective tenants, and maintain precise records of all interactions, enhancing customer relationship management.
- Conducted engaging property tours for prospective tenants, showcasing the unique features and benefits of the units available.
- Responded promptly and courteously to tenant inquiries, swiftly addressing concerns, maintenance requests, and providing support to create a positive living experience.
Education
Associate of Science - Medical Assisting
IntelliTec College - Colorado Springs
Colorado Springs, CO01-2012
High School Diploma -
Deer Valley High School
Glendale, AZ05-2007
Skills
- Emergency Response Planning
- Fair Housing Regulations
- Strong communication skills
- Property Management Experience
- Staff management
- Lease Renewals
- Rent collection
- Financial budgeting and reporting
- Skilled multitasker
- Adaptable
- Knowledge of leasing and market conditions
- Leasing and sales
- Payment collection
- Software Utilization
- Occupancy Management
- Eviction procedures
References
Yvette Carrillo
Regional Manager
928.814.9977
ycarrillo@gmail.com
Iris Trutsch
Senior Property Manager
253.508.9639
trustch@secpropres.com
Sam Schlick
Community Manager
602.318.9239
schlicksam@gmail.com
Paige Silvey
Assistant Property Manager
623.265.0396
psilvey@secpropres.com
Timeline
Community Manager
CAM Properties
06.2024 - Current
Senior Property Manager
Security Properties Residential and LivCor
11.2021 - 06.2024
Associate of Science - Medical Assisting
IntelliTec College - Colorado Springs
High School Diploma -
Deer Valley High School
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