Kyley McLaughlin
Cuyahoga Falls,OH
Summary
Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Overview
18
18
years of professional experience
Work History
Special Orders Representative
Sterling Jewelers
Fairlawn, OH
11.2012 - Current
As a special orders representative, I am responsible for providing detailed jewelry breakdown information, completing variances, assisting store associates with order information, and having an overall consistent accuracy of daily function.
- Resolved service, pricing and technical problems for store associates by asking clear and specific questions via the telephone.
- Described product to store associates and accurately explained details and care of merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Contributed to annual store sales of $260 million per year.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Directed calls to appropriate individuals and departments.
- Dedicated to continuously improving sales abilities and product knowledge.
- Recommended alternative items if product was out of stock.
Server
Carroll County Airport Restaurant
Carrollton, OH
03.2012 - 06.2012
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Verified cash drawer against the day’s receipts.
Server
Mandarin House Restaurant
Cuyahoga Falls, OH
06.2012 - 11.2012
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Received frequent customer compliments for going above and beyond normal duties.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Associate
Rite Aid
Carrollton, OH/Tallmadge, OH
08.2007 - 12.2012
- Operated a cash register for cash, check and credit card transactions with excellent accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Trained new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
Speech Language Pathology
Kent State University
Kent, OH2 years completed
High School Diploma - undefined
Carrollton High School
Carrollton, OH2009
Skills
- 60 WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Works well under pressure
- Knowledge of Microsoft Word, Excel, Access, and Powerpoint
- Quick learner
- Strategic sales knowledge
Accomplishments
- Awarded Associate of the Quarter at Rite Aid - 2008, 2009, 2010, 2011
- Received Special Orders Service Award at Sterling Jewelers- 2013
- Awarded for 98-100% Accuracy of Audits at Sterling Jewelers - 2013
Additional Information
Janet Piecysnki (Manager of Rite Aid) Phone: (330) 627-5229
Lisa Stansbury (Owner of Carroll County Airport Restaurant) Phone: (330) 627-5250
Additional references are available upon request
Timeline
Special Orders Representative
Sterling Jewelers
11.2012 - Current
Server
Mandarin House Restaurant
06.2012 - 11.2012
Server
Carroll County Airport Restaurant
03.2012 - 06.2012
Associate
Rite Aid
08.2007 - 12.2012
Speech Language Pathology
Kent State University
High School Diploma - undefined
Carrollton High School
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