Kyley Porter-Stull
Green Valley,AZ
Summary
Dedicated customer service professional with multiple years of experience in building and maintaining long-term relationships across diverse industries. Recognized for stellar communication abilities and consistently receiving excellent customer feedback, ensuring clarity in policies and procedures. Demonstrates exceptional organizational skills and the ability to multitask effectively in fast-paced environments. Aiming to leverage expertise in a team-oriented role that prioritizes customer education and satisfaction. Looking to make a difference.
Overview
18
18
years of professional experience
Work History
Certification Manager/ Hybrid
American Board of Radiology
04.2021 - Current
- Provide excellent customer service to all internal and external parties.
- Participate in proactive measures to create and maintain positive relationships with all candidates, diplomats, program directors, and program coordinators.
- Responds to all incoming phone, fax, and email inquiries in a timely manner, and thoroughly documents all contact in the CRM.
- Actively works with the team and management to bring new ideas forward to provide continuous improvement to processes and workflow.
- Participates in outreach campaigns.
- Conducts various administrative tasks, such as processing applications, generating letters, and reviewing documents for accuracy.
- Ensures that all processes and necessary steps are transparent, clear, and understood by each contact.
- Reviews and approves applications for certification in accordance with established policies and procedures.
- Provides company users with tech support for IT problems and account maintenance.
- Coach, mentor, and train team members in order to improve their job performance.
- Collect, document, and submit stakeholder feedback to the proper committees.
Receptionist
Desert Sky Dermatology & Surgical Center
09.2020 - 03.2021
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled appointments and maintained and updated appointment calendars.
Surgery Scheduling Coordinator
Skin and Cancer Center of Arizona
03.2018 - 09.2020
- Checked patient insurance and collected pre-authorizations from providers.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Distributed treatment and procedural information to patients.
- Completed Referrals to other specialists and specified testing.
- Managed patient check-in and check-out procedures and processed payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed relevant insurance and other claim forms.
- Ordered and maintained supply inventory for medical office.
Receptionist/Medical Assistant
Twin Oaks Dermatology
07.2015 - 02.2017
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Receptionist
The Wooster Eye Center
08.2011 - 07.2015
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Compiled and coded patient information or data in appropriate computer system.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepare customer invoices
Certified Pharmacy Technician
Danner Pharmacy
11.2006 - 08.2011
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Merchandised related products to drive pharmacy department sales.
- Received, reviewed, dispensed and labeled over 250 prescriptions daily.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Education
Some College (No Degree) - Professional Travel Advisor
Careers On Vacation
01-2023
Some College (No Degree) - Elementary Education
The Ohio State University
Mansfield, OHSkills
- Strong customer service
- Commitment to providing excellent support
- Strong attention to detail
- Multitasking in a fast-paced environment
- Self-motivation and time management
- Exceptional verbal and written communication
- Organization
- Tech-savvy
- Adaptability
- Ability to work both independently and as part of a team
- Good work ethic
- Reliable and trustworthy
- Problem-solving and troubleshooting
- Strong analytical and interpersonal
- Ability to develop and foster partnerships and relationships
- Understanding policies and procedures
Timeline
Certification Manager/ Hybrid
American Board of Radiology
04.2021 - Current
Receptionist
Desert Sky Dermatology & Surgical Center
09.2020 - 03.2021
Surgery Scheduling Coordinator
Skin and Cancer Center of Arizona
03.2018 - 09.2020
Receptionist/Medical Assistant
Twin Oaks Dermatology
07.2015 - 02.2017
Receptionist
The Wooster Eye Center
08.2011 - 07.2015
Certified Pharmacy Technician
Danner Pharmacy
11.2006 - 08.2011
Some College (No Degree) - Professional Travel Advisor
Careers On Vacation
Some College (No Degree) - Elementary Education
The Ohio State University
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