Kyli Nichols
Lake City,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service
Planet Fitness
09.2023 - 12.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Librarian Assistant
Columbia County Public Library
03.2023 - 06.2023
- Enhanced library user experience by providing efficient assistance in locating and accessing materials.
- Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
- Contributed to a welcoming library environment by promptly addressing patron inquiries and concerns.
- Assisted patrons with research strategies, resulting in more effective use of library resources.
- Streamlined circulation processes by expertly managing check-in and check-out procedures for various materials.
- Played an instrumental role in inventory management, conducting routine audits to maintain accurate records of available resources.
Barista
Ellianos Coffee
04.2022 - 11.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Floor Staff
Regal Cinemas
06.2021 - 12.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Assisted customers with inquiries, locating products, and making informed recommendations to meet their needs.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
Education
Associate of Arts - General Studies
Florida Gateway College
Lake City, FL06.2025
High School Diploma -
Columbia High School
Lake City, FL05.2021
Skills
- Time Management
- Technical Support
- Interpersonal Skills
- Multitasking Abilities
- Effective Communication
- Team Collaboration
Timeline
Customer Service
Planet Fitness
09.2023 - 12.2023
Librarian Assistant
Columbia County Public Library
03.2023 - 06.2023
Barista
Ellianos Coffee
04.2022 - 11.2022
Floor Staff
Regal Cinemas
06.2021 - 12.2021
Associate of Arts - General Studies
Florida Gateway College
High School Diploma -
Columbia High School