Kyli Osborn
Norman
Summary
Dynamic professional with a proven track record in facility management and exceptional customer service, notably at Heritage Skilled Nursing and Therapy. Excelled in enhancing quality of life through innovative event planning and compassionate patient care. Skilled in staff management and motivational skills, consistently exceeding performance goals. Achieved significant improvements in resident engagement and sales revenue growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Service and Activities Director / CNA
Heritage Skilled Nursing and Therapy
12.2023 - 01.2025
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Evaluated supplies and requested purchases to meet activity plans.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Engaged residents through events, small groups, and personal attention.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Sales Manager
Maurices
08.2023 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Server
Made With Love Catering
08.2019 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Science - Nursing
Seminole State College O Oklahoma
Seminole, OK12-2025
Skills
- Calendar management
- Patient care
- Sales team training
- Strong work ethic
- Facility management
- Vital signs monitoring
- Staff management
- Exceptional customer service
- Event planning
- Compassion and empathy
- Goals and performance
- Bathing assistance
- Motivational skills
Certification
- OK Driver's License
- CPR
- Social Service
- CNA
Timeline
Social Service and Activities Director / CNA
Heritage Skilled Nursing and Therapy
12.2023 - 01.2025
Sales Manager
Maurices
08.2023 - 12.2023
Server
Made With Love Catering
08.2019 - 07.2023
- OK Driver's License
- CPR
- Social Service
- CNA
Associate of Science - Nursing
Seminole State College O Oklahoma
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