Summary
Overview
Work History
Education
Skills
Timeline
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Kyli Smith

Section,AL

Summary

Accomplished Logistics Coordinator at Schwend Logistics, INC, adept in logistics analysis and fostering business relationships, significantly reduced transportation costs through strategic negotiations. Skilled in problem-solving and customer service, excelled in enhancing operational efficiency and client satisfaction. Proven track record in developing contingency plans and mentoring teams for optimal performance.

Overview

11
11
years of professional experience

Work History

Logistics Coordinator

Schwend Logistics, INC
11.2023 - Current
  • Monitored inbound and outbound freight operations to establish timely delivery of bulk freight.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Developed strategic partnerships, collaborating with key industry players to expand business opportunities.

Branch Manager

Surge Staffing
03.2023 - 11.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.

Bar Manager

Jefferson's Restaurant
06.2016 - 12.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.

Server

Jefferson's Restaurant
06.2013 - 06.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Ider High School
Ider, AL

Skills

  • Problem-Solving
  • Decision-Making
  • Logistics Analysis
  • Customer Service
  • Shipment Tracking
  • Client Relations
  • Operational Efficiency
  • Stress Management
  • Coaching and Mentoring
  • Attention to Detail
  • Business Relationship Development

Timeline

Logistics Coordinator

Schwend Logistics, INC
11.2023 - Current

Branch Manager

Surge Staffing
03.2023 - 11.2023

Bar Manager

Jefferson's Restaurant
06.2016 - 12.2022

Server

Jefferson's Restaurant
06.2013 - 06.2016

High School Diploma -

Ider High School

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Kyli Smith